CRM Platform Tech Lead

**Sydney CBD**
- Experience in CRM Technology Platform solution/design/Salesforce execution
- Experience with architecture, design, development and leading technical teams
- Permanent Role | salary of $ 167,527 negotiable based on skill & experience

**About the Role**

Provide technical leadership and Governance for Customer Relationship Platform (CRM) - Salesforce platforms. The CRM Platform Tech Lead position is a recognised expert within the team supporting the enterprise CRM portfolio. This position applies deep broad technical and platform knowledge of technology and industry trends for CRM systems (Salesforce).

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as a **CRM Platform Tech Lead**you will:

- Provide functional and technical leadership and utilizes technology trends to educate the business and Platforms team on leading-edge technology and provide advice on design.
- Work with and support solution/platform architects with the architecture design. Ensure the integration of the data and information components of the solution, and the alignment of resources to the enterprise strategy.
- Collaborate with the Enterprise Technology teams and the business to ensure the successful execution of large, complex development projects.
- Liaise with the Technology Platforms Manager to develop and support code and quality review framework, product road map, assess business impacts for new requirements, Identify and address technical or operational risks, building community of practice and contribute to enterprise project scoping exercise.
- Identify emerging trends, thought leadership in software development and introduce these to the project as well as the enterprise.

**Skills & Experience**
- Extensive CRM (Salesforce) experience with a broad range of technical leadership experience, within the insurance and/or the banking/financial services sector.
- Extensive experience leading CRM business requirement, solution design and or Salesforce implementation experience.
- Demonstrated experience towards design and development of medium to large scale CRM (Salesforce) or technology deployments.
- Experience as a Salesforce Platform Technical Lead.
- A broad range of hands-on experience with architecture, design, development and leading technical teams.
- Ability to understand business problems and articulate a corresponding solution.
- Able to communicate technology concepts to business teams with a focus on business value and benefit.

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

Our purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSW’s agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.