Service Clerk

• Permanent, full-time position
• Onsite
• Reward and recognition, including competitive remuneration and career progression
• Learning and career development programs for all roles and levels
• Flexible leave options and up to 26 weeks paid parental leave
• Free daily breakfast, office drinks and social events
• Genuine commitment to health and wellbeing, pro bono and community, and diversity and inclusion across our firm

Learn more about what Hall & Wilcox can offer you:

About The Role And Team
We have an exciting opportunity for a Service Clerk to join our Office Services team, onsite in Newcastle.

As a Service Clerk you will provide a high level of customer service to employees and partners within the firm in a timely and professional manner. The Office Services team at Hall & Wilcox has four employees in the Newcastle office. Responsibilities of the team includes front of house (reception), catering and office management.

You will be responsible for:

• opening, sort and distribute inward coming mail;
• booking couriers for pick up and delivery;
• photocopying for the Firm in the office and at the courts;
• binding of documents;
• distributing incoming faxes (reception);
• maintain and deliver paper and stationary supplies;
• house keeping, including maintaining and restocking kitchen supplies;
• delivery of legal documents to the Courts;
• daily banking for the Firm;
• making and recording service calls for the firm's printers;
• coordinating and process all outgoing mail;
• relief for Front of House (Lunch breaks and absences);
• assisting with catering requirements and room set up;
• preparing files for archiving/ or off-site storage for the first time;
• returning retrieved files to be sent back to archive;
• scanning original documents as required; and
• ad hoc duties as and when required.

About You
You will ideally have the following skills and experience:

• experience in an office or professional services environment
• excellent presentation, communication and interpersonal skills;
• reliable with a 'can do' attitude and proactive approach;
• strong attention to detail;
• ability to work autonomously;
• team player with a flexible approach;
• strong IT skills and good knowledge of Microsoft Office;
• ability to work under pressure during peak times;
• proactive approach with the ability to prioritise; and
• client focussed with strong organisational skills.

About Us
Hall & Wilcox is a leading independent Australian law firm. We deliver outstanding legal services to corporate, public sector and private clients, both Australian-based and those offshore doing business in Australia. Our purpose is to enable our clients, our people and our communities to thrive.

Hear from our people about what it's like to work at HW:

Some of our recent awards and citations include:

• Best Australian Law Firm (>$200m revenue) at the 2025 Client Choice Awards
• Ranked 7 th in the Lawyers Weekly Top 25 Attraction Firms for 2024 and 2025
• Law Firm of the Year at the 2023 Lawyers Weekly Australian Law Awards
• Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality (EOCGE) citation holder since 2018

We are known for having a great culture that is warm and welcoming, progressive, inclusive and supportive, and that is underpinned by our enduring values - known as Hallmarks .

We are also renowned for our Smarter Law approach. Smarter Law means we look beyond the status quo to think differently and find solutions. Smarter Law includes enabling technology, challenging business models, innovative pricing and creative resourcing.

We are a firm of the future. We offer our people interesting and challenging work, and access to great clients. To learn more about HW visit our website.

Apply now
Let's connect. Click apply to submit your application.

At Hall & Wilcox, we are committed to creating and maintaining a workplace that actively seeks to include, welcome and value unique contributions of all people. We encourage applications from candidates of all cultural backgrounds (including First Nations), age, abilities, sexual orientation and gender identities.

We are also committed to supporting candidates with disability so that every candidate is offered a fair, equitable and supportive recruitment experience. If you require any adjustments or support to complete your application, or if you have any questions, please contact Kim Chalmers, Senior Talent Acquisition Advisor, for a confidential discussion.

This vacancy is being managed directly by the HW Talent Acquisition / People & Culture team. We will contact our preferred agency partners should we require any assistance.