Administration Officer

The Foam Company is a proudly Australian-owned and operated family business supplying high-quality, locally made open and closed-cell foam and polystyrene products across a wide range of industries. As one of Australia's leading foam distributors, we supply to the construction, packaging, signage, and creative sectors nationally.

The Role

We are expanding our Perth-based sales and customer service team and are seeking a friendly, experienced, long-term team member to help manage customer enquiries, orders, and day-to-day operations. We're looking for someone who takes pride in delivering excellent customer service and enjoys a mix of customer interaction and administrative work.

This is a full-time (Monday to Friday), office-based role located in Perth City. Full training and support is provided. The position reports directly to the Sales & Operations Managerand works closely with our national sales representative. Salary shown does not include super.

Why Join The Foam Company?

• Join a growing, Australian-owned family business with a strong reputation across multiple industries
• Annual remuneration reviews
• Join a supportive, close-knit team and a friendly work culture where your contributions are recognised.
• On-the-job training and support to help you succeed in your role
• Convenient Perth City location in a modern office - featuring complimentary facilities such as refreshments, break areas, all within walking distance of major train and bus routes.
• Staff discounts on our full range of foam and packaging products

Key Responsibilities and duties include but are not limited to the following:

• Handle phone and email enquiries, providing professional and customer-focused responses.
• Address sales inquiries and manage relationships with wholesale and business clients.
• Providing quotations and processing and monitoring orders.
• Producing packing slips, delivery labels, and coordinate courier bookings.
• Place stock orders aligned with customer demands and production.
• Staying updated on product knowledge and conveying this information to customers.
• Enhance team processes and assist with customer issues when they arise using proactive, effective problem-solving.
• Adhere to existing sales and administration policies and procedures.
• Execute other tasks as directed by the Sales & Operations Manager.

What We're Looking For

We're seeking someone who's proactive, enjoys a mix of customer interaction and admin work, and thrives working both independently and within a team.

You will ideally have:

• 2+ years of experience in customer service, internal sales, and/or order processing.
• A passion for customer service with excellent communication and organisational skills, with clear written and verbal English.
• Attention to detail and proficiency in measurements, costing, and quoting is required.
• Intermediate PC skills, such as Email, Word, Excel and order management software.
• Be calm under pressure, multitask, and work both independently and as part of a team, with a positive, customer-centric attitude.
• A genuine team player who takes pride in their work and represents the company with professionalism.
• Foam industry experience is a bonus, but not required - full training will be provided.

Salary shown does not include super. You must have the right to work in Australia. If you believe you have the necessary skills and drive for this position, please apply with your Cover Letter and Resume.

Job Type: Full-time

Pay: $55,000.00 – $65,000.00 per year

Benefits:

• Employee discount
• Professional development assistance
• Salary packaging

Ability to commute/relocate:

• Perth WA 6000: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have a right to work in Australia?

Experience:

• administration: 1 year (Required)
• customer service/sales: 1 year (Required)

Language:

• English fluenty (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person