Regional Manager

You are applying for the position of Regional Manager for company Footprints Community Ltd. Please submit an application for this position.

This position is located in: Mackay

Close date: Fri, 28 Nov :59pm

• Location: North Queensland
• Permanent/ Full-Time
• Remuneration negotiated based on experience
• Salary sacrifice to maximise your take home pay
• Great team culture – Won best workplace for 2025, 2023 & 2021

WHO WE ARE

Footprints is a leading not-for-profit organisation with a proud history of working alongside people and communities to enhance wellbeing, independence and social connection. Established in 1991, we have grown into a multi-site service provider committed to excellence and innovation in person-led support, with a focus on older Australians and people experiencing mental health challenges. Through our wrap-around approach and partnerships across health, housing and community sectors, we deliver integrated services that that create meaningful and lasting impact. Recognised as a Best Workplace Award winner, Footprints is guided by strong leadership, strategic collaboration and a shared commitment to improving lives and strengthening communities.

ABOUT THE ROLE

The Regional Manager North Queensland provides strategic and operational leadership across Footprints designated regional sites, ensuring the consistent delivery of high-quality, person-led services that reflect organisational values and strategic priorities. Reporting to the General Manager Service Operations, this role oversees service delivery, workforce management and regional performance to ensure outcomes that enhance wellbeing, independence and social connection. This position is accountable for leading Site Managers and regional teams, fostering a culture of collaboration, accountability and continuous improvement. The Regional Manager will ensure services are delivered in line with contractual, quality and regulatory standards, while maintaining strong stakeholder relationships and supporting the sustainability and growth of regional operations. Success in this role requires an experienced and values-driven leader with strong operational acumen, a deep understanding of community service delivery and the ability to translate strategy into measurable outcomes at the local level.

KEY RESPONSIBILITIES

• Lead and oversee day-to-day operations across multiple sites and services within the NQPHN region.
• Develop and implement regional operational plans aligned with Footprints strategic objectives
• Ensure the delivery of high-quality, person-led services that meet participant needs and expectations.
• Ensure compliance with all relevant legislation, regulations, and organisational policies.
• Provide effective leadership, coaching and mentoring to Site Managers and regional teams.
• Manage and monitor regional budgets, ensuring financial sustainability and accountability, identify variances and implement corrective actions as required.
• Build and maintain strong relationships with participants, families, carers and advocates.

KEY SELECTION CRITERIA

Essential

• Current Queensland Class C Driver's License.
• NDIS Worker Screening Check or current Yellow Card and Blue Card.
• Tertiary qualifications in Social Work, Community Services, Health, Business Management or a related field.
• Minimum of 5 years' experience in a senior management or regional leadership role within the community services, or health sector.
• Demonstrated experience managing multi-site operations and leading diverse, multidisciplinary teams
• Exceptional leadership and people management skills, with demonstrated ability to coach, motivate and develop high-performing teams.
• Strategic and analytical thinking skills, with the ability to align regional operations to organisational objectives.
• Comprehensive understanding of service delivery models within the community and health sectors.

Desirable

• Postgraduate qualifications in business, leadership or social services management.
• Experience in change management and organisational development.
• Knowledge of contemporary support models, trauma-informed care and person-led practice.
• Current First Aid, CPR or Mental Health First Aid certifications

BENEFITS

• Salary sacrifice to maximise your take home pay
• Opportunities for ongoing professional development and training
• A committed and friendly teamwork environment
• Employee Assistance Program
• Free Footprints Polo
• Great team culture – Won best workplace for 2025, 2023 & 2021

CLOSING DATE

Applications Close 28th of November 2025

Please note that only short-listed candidates will be contacted. If you have not heard from us by two weeks from the closing date, please assume that your application has been unsuccessful. We thank you for your time and interest in working with Footprints.

To learn more about Footprints and access a copy of the position description, please visit our website:

CONTACT

For more information, please contact Footprint's HR Team, at

EQUAL OPPORTUNITIES

Footprints encourages applications from all people. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, Footprints strongly encourages Aboriginal and Torres Strait Islander applicants for this position. Footprints Community acknowledges the traditional owners of the land and pays respect to Elders past and present and thank them for their wisdom and guidance.