Hotel Services Coordinator

A leader in our space, the organisation is dedicated to excellence and demonstrates core leadership internally and externally. Lifeview is a Victorian-based residential aged care provider, with a total of 284 beds, in the south-eastern suburbs.

With four homes, and significant growth on the horizon, we pride ourselves on not only the care of residents but also the award-winning lifestyle programs we deliver - it's all about overall quality of life. Lifeview is Rainbow Tick accredited.

Our vision is upheld by implementing our four L.I.F.E. Principles:  Laugh, Integrity, Focus and Engage, which create our culture of encouraging social interaction and enjoyment within a warm and caring environment.

About the Role:

This is an excellent opportunity for a Hotel Services or Additional Services professional to expand their skills and take on a new challenge.

We are seeking a motivated, dedicated and self-managed professional with a passion for delivering exceptional service to head up our new hotelling services offerings.

The ideal candidate will bring:

• A positive attitude and strong communication skills
• Proven experience in enhancing the hotelling, dining and lifestyle experience for residents
• A strong understanding of the new Higher Everyday Living Fees (HELF) program
• Sound decision-making ability and subject matter expertise

This role reports to the Hospitality Services Manager and will act as a key 'linking agent' - facilitating collaboration between stakeholders, guiding the navigation of legislative requirements, and supporting the effective implementation of the HELF framework, while continuously enhancing the hotelling, dining and lifestyle experiences of all residents.

The successful applicant will have:

• A proven track record in developing, implementing and overseeing hotelling and additional services offerings
• Sound understanding of the Department of Health, Disability and Ageing and ACQSC guidelines, in respect of service delivery and financial arrangements
• Minimum 3 years' experience in a sales role in aged care (or similar)
• Sound knowledge and understanding of aged care fees and charges
• Genuine interpersonal skills, with an ability to professionally interact with residents and their representatives
• An ability/willingness to undertake new and varied tasks under a high degree of independence
• Excellent written and verbal communication skills
• Understanding and ability to calculate financial arrangements associated with residents
• Knowledge and experience in Microsoft Office Packages with a high level of competency
• Great attention to detail, demonstrated team participation
• Strong customer service focus with a high level of responsiveness is essential
• Current National Police Check
• Current drivers licence and reliable motor vehicle
• Flexibility to travel to different Lifeview residences with short notice

Benefits We Offer

• Tools of the trade including fuel card, laptop and mobile phone
• Supportive close-knit team and great working environment
• A range of staff engagement and wellness programs
• Autonomy, flexibility and collaborative team environment

· Education, training and career opportunities

• Reward and recognition program

Why Lifeview

Built on family values, we respect the views and opinions of others and work hard to create a positive, inclusive, and safe environment for all.

We are committed to building an engaged and talented workforce, are proud to have some of the best in the game working for us.

You will also have the benefit of working with a great group of people whilst having fun. If you'd like to work for a company that truly values your contribution and you're ready to make a difference, check out our website and socials.

If you are truly committed to making a difference and want to learn more about our L.I.F.E Principles and the opportunity on offer, then forward a cover letter and your CV via the apply button.

Please note: only short listed candidates will be contacted regarding the next phase of the selection process.  To those applicants not short listed, we extend our appreciation for considering Lifeview as a potential employer.

Lifeview is an equal opportunity employer and welcomes all people into its homes. Lifeview is also LGBTI friendly for residents and staff.