CRM Manager

4 days ago

Australia Leonardo Full time $90,000 - $120,000 per year

About Leonardo.Ai

Leonardo.Ai, an Australian tech startup now a part of Canva, is on a transformative mission to democratise design and ignite the world's creativity through our groundbreaking AI-powered platform. With over 30 million users worldwide and counting, we're just getting started.

The Role:

The CRM Manager will be responsible for managing and optimising our customer relationship management strategies and systems. You will work closely with Product, Growth, Business Development & the wider Marketing team to place and implement campaigns, improve customer journeys, and leverage data to maximise customer lifetime value.

Job Responsibilities:

  • Develop, implement, and manage CRM strategies to drive customer engagement, retention, and revenue growth.
  • Design automated workflows, triggers, and personalisation strategies to enhance customer experience.
  • Drive the ongoing growth of our 'always-on' testing and optimisation strategy.
  • Segment user databases and design targeted, personalised campaigns to nurture leads and retain existing customers.
  • Collaborate with Marketing, BD, Product & Growth teams to align on CRM initiatives with business objectives.
  • Monitor and analyse CRM metrics to optimise campaigns and workflows.
  • Manage Braze - our CRM platform - and key integrations, ensuring data accuracy and integrity.
  • Provide regular reports and insights on trends, campaign performance, and opportunities for growth.
  • Stay up to date with CRM best practices, emerging marketing automation trends, new opportunities on the Braze platform, and other relevant technologies.

Qualifications & Skills:

  • 3+ years experience in CRM, marketing automation, or related roles.
  • Bachelor's degree in Marketing, Business, or related field.
  • Data-driven mindset with excellent analytical and problem-solving skills.
  • Strong project management skills with the ability to manage multiple campaigns simultaneously.
  • Excellent communication and interpersonal skills.
  • Experience in e-commerce, SaaS, or subscription-based businesses is a plus.
  • Hands-on experience using sophisticated CRM tools such as Braze, Salesforce, Emarsys, Oracle, Insider or Iterable.

Our Culture:

  • Inclusive Culture: We celebrate diversity and are committed to creating an inclusive environment where everyone feels valued and empowered. At Leonardo AI, your unique perspectives and experiences are welcomed and essential to our success.
  • Flexible Work Environment: We understand the importance of work-life balance. Enjoy the flexibility to work remotely or from our vibrant offices. We have employees all over Australia, ensuring you can thrive personally and professionally.
  • Empowering Growth: Your development is our priority. We offer continuous learning opportunities and career growth tailored to your goals. You'll be encouraged to grow and excel in your career at Leonardo AI.
  • Impactful Work: Join us in shaping the future of AI. You'll work on innovative projects that have a meaningful impact, and your contributions will help drive advancements in AI creativity.

Leonardo.Ai Benefits:

  • Impact the Future of AI
  • Competitive salary and equity
  • Remote and hybrid work options
  • 6 weeks working abroad
  • 18 weeks of gender-neutral paid parental leave
  • Wellness budget
  • Home office budget
  • Training and conference expenses
  • Fun and engaging company events, both virtual and in-person

  • CRM Manager

    4 days ago

    Australia (Remote) Leonardo Full time $90,000 - $120,000 per year

    About Leonardo.Ai Leonardo.Ai, an Australian tech startup now a part of Canva, is on a transformative mission to democratise design and ignite the world's creativity through our groundbreaking AI-powered platform. With over 30 million users worldwide and counting, we're just getting started. The Role: The CRM Manager will be responsible for managing and...

  • CxR Project Manager

    1 week ago

    Australia City of Melville Full time $131,066 - $142,492 per year

    ORGANISATION UNIT:LOCATION:TENURE:CLOSING:SYNOPSIS:Are you ready to lead one of the City's most exciting digital transformation programs? This is your chance to shape how a local government connects with its community by delivering a brand-new, enterprise-wide Customer Relationship Management (CRM) platform and related projects.This is a career-defining role...

  • Business Development Manager

    4 days ago

    Australia Quickquote Full time $100,000 - $120,000 per year

    Business Development ManagerAbout Us - The world's leading software for single shipment insuranceBy using QuickQuote (QQ) obtaining a price takes as little as 30 seconds and binding insurance confirmation takes just 60 seconds more.QQ operates through two distinct distribution channels:Insurance Brokers (wholesale)Freight Forwarders (retail)Designed to...

  • NZ - Sales Manager

    1 week ago

    Australia Michael Page Full time $85,000 - $105,000 per year

    Autonomous national leadership role High-impact opportunity About Our ClientJob DescriptionKey responsibilities include:Driving sales and margin performance within budgeted guidelines. Supporting pricing strategy implementation and distributor programs. Conducting joint fieldwork with distributors and providing technical/application support. Managing the...

  • Workplace Assurance Manager

    1 week ago

    Australia AustralianSuper Full time $90,000 - $120,000 per year

    Job Description:Your New RoleEvaluate service quality and education programs across different engagement channels (in-person, phone, virtual, digital) Work with internal teams to refine service delivery, improve efficiency, and leverage growth opportunities Oversee and optimise the Partnership Management Framework (PMF) to enhance employer and member...

  • Customer Success Manager Flexible

    1 week ago

    Australia Life of Prosperity Pty Ltd Full time $90,000 - $120,000 per year

    Do you thrive on helping people succeed and turning potential into real results?Are you someone who takes ownership, delivers consistently, and loves building strong, lasting relationships?We're looking for a Customer Success Manager who is driven to make a measurable impact, ensuring our clients get exceptional results with our solutions.This is a flexible,...

  • Sales Manager- Australia

    1 week ago

    Australia FUTURE PIPE INDUSTRIES Full time $90,000 - $120,000 per year

    Reports to: GM Sales AsiaUnit/ Division/ Department/ Section:SalesLocation: AustraliaJOB PURPOSEResponsible for all Area field sales activities including customer contact, contract initiation, market activity monitoring, and intelligence gathering. Responsible for analyzing markets, developing sales and marketing plans, forecasting sales, and monitoring...

  • Customer Care Manager

    1 week ago

    Australia Burbank Full time $104,000 - $130,878 per year

    Building & Construction Other Melbourne Permanent / Full Time5/9/2025Define your path in this newly created role & make an immediate impactPrime Altona location with free onsite parking & easy access to major arterialsPacked with perks, with benefits that go beyond the basicsAre you a seasoned professional from the building industry with a passion for...

  • Scale Customer Success Manager

    2 weeks ago

    Australia ThousandEyes Full time $90,000 - $120,000 per year

    Who We AreAbout The RoleWhat You'll DoDevelop and execute comprehensive account strategies to promote long-term success, adoption, and retention. Own and manage a portfolio of customers that require both high-touch and scale engagement methods. Conduct strategic touchpoints including monthly check-ins, QBRs, platform health checks, and de-risking motions. ...

  • Account Manager

    6 days ago

    Australia Logixboard Full time $130,000 - $200,000 per year

    About Logixboard: Logixboard is a white-labeled customer experience software that is transforming how the $2 trillion freight forwarding industry operates. In a highly competitive and technologically antiquated industry undergoing rapid digitalization, we are providing freight forwarders with the only white-labeled and integrated customer experience software...