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Workplace Assurance Manager

2 weeks ago

Australia AustralianSuper Full time $90,000 - $120,000 per year
Job Description:Your New Role
  • Evaluate service quality and education programs across different engagement channels (in-person, phone, virtual, digital)
  • Work with internal teams to refine service delivery, improve efficiency, and leverage growth opportunities
  • Oversee and optimise the Partnership Management Framework (PMF) to enhance employer and member engagement, operational efficiency, and growth and retention outcomes.
  • Use PMF insights to define and recommend iterations to Workplace service packages and resourcing requirements for each tier.
  • Maintain risk and compliance oversight for workplace education and Select corporate super product
  • Coordinate continuous improvement and risk management activities between Education and Workplace teams.
  • Collaborate with Risk, Compliance, and Governance teams to ensure services and processes meet regulatory expectations and align with Fund policies.
  • Work with internal teams to address remediation issues and assess their impact on Workplace Partnerships
  • Analyse performance data, identify areas for improvement, and implement optimisations to maximise program/service effectiveness and efficiency.
  • Provide regular reporting on service and program performance to stakeholders, including program/service results, ROI, and recommendations for improvement.
What You'll Need
  • Solid experience in similar or relevant role, ideal within Superannuation or Financial Services.
  • Strong analytical skills, with the ability to analyse data and metrics to identify, report on and present trends and insights.
  • Ability to distil complex concepts into clear and actionable recommendations or plans.
  • Experience developing and iterating service propositions.
  • Excellent project management skills, with the ability to manage multiple projects and priorities in a challenging environment.
  • Ability to prioritise tasks and manage time effectively.
  • Effective communication and interpersonal skills, with the ability to build and maintain relationships with cross-functional teams.
  • Experience working with marketing automation tools and CRM systems.
  • Ability to influence and gain buy-in from stakeholders without direct authority.
  • Understanding of risk and compliance themes relevant to the superannuation industry
What's Next

AustralianSuper