Technical Delivery Manager

16 hours ago

Canberra n Capital Territory, Australia Strategic Partners Australia Full time $120,000 - $180,000 per year

One of our
Federal Government Clients
is seeking to engage a
Technical Delivery Lead - EL2
. This is a long-term contractual position.

Please check below all the job details:

  • Contract Duration:
    03 Years (12 Months initially + 24 Months extension)
  • Work Location:
    Canberra
  • Eligibility:
    You must need to be Australian Citizen with NV2 security clearance

Position Description:

The successful candidate will be highly experienced and serve as the primary point of contact for the departments Managed ICT services, ensuring the effective and consistent delivery. This role will be the key liaison between providers and internal technical teams, and responsible for managing end-to-end service delivery processes, maintaining strong stakeholder relationships, and ensuring that service performance aligns with contractual obligations and business objectives.

Key responsibilities and duties include:


• Reviewing and renewing contracts for managed ICT services.


• Identifying the technical risks and prepare the State of Requirements for an Approach to Market for Windows 11 MOE and Applications packaging support.


• Taking on the lead technical role for transition of new services or providers, ensuring service readiness and clear expectations.


• Ensuring services are delivered in line with contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).


• Work closely with other teams and external vendors to ensure seamless system functionality, integration, and efficiency.


• Building and maintaining strong customer relationships, ensuring consistent communication and engagement at both operational and executive levels.

Essential Criteria:


• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.


• Demonstrated ability to build and maintain strong relationships with customers, internal teams, and stakeholders.


• Ability to work both independently and collaboratively in a fast-paced environment.


• Facilitate meetings, taking structured minutes, tracking action items, and following up on outcomes.


• Proven ability to keep senior stakeholders informed and engaged, manage risks and issues and coordinate releases.


• Exposure & technical experience with:

  1. Cloud technologies like Entra ID, Intune.

  2. Modern Microsoft stack (Microsoft 365, Windows server).

  3. Security (MDM, Sophos, Defender, Tenable).

  4. Active Directory and Microsoft Exchange.

  5. PowerShell, MSI/MSIX packaging, and desktop SOE deployment.


• 5+ years of experience in a technical role.


• 5+ years of experience in delivery management or service delivery.


• Strong understanding of IT service management principles, including incident, problem, change, and request management.


• Strong understanding of Agile methodologies and project management tools.

If you are interested, you may send an email to

Referral incentive program:
As always, we have the candidate referral incentive program through which you will get
$1000
for each successful referral after the successful selection and joining of the referred candidates.

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