ICT Technical Lead

20 hours ago

n Capital Territory, Australia IT Alliance Australia Full time $120,000 - $180,000 per year

One of our Clients is seeking to engage
ICT Technical Lead / Delivery Manager
at Canberra location.

Role:
ICT Technical Lead / Delivery Manager

Location of work: Canberra, ACT

Length of contract: 12 months + 24 months of extension

Security clearance: NV2 security cleared

Job Description:

The Exchange and Operating Environment Section within the Infrastructure and Operational Support Branch of Client's Information Management and Technology Division has a requirement for an ICT labour hire resource to fill the role of Technical Lead / Delivery Manager. The successful candidate will be highly experienced and serve as the primary point of contact for the departments Managed ICT services, ensuring the effective and consistent delivery. This role will be the key liaison between providers and internal technical teams, and responsible for managing end-to-end service delivery processes, maintaining strong stakeholder relationships, and ensuring that service performance aligns with contractual obligations and business objectives

Key duties and responsibilities:


• Reviewing and renewing contracts for managed ICT services.


• Identifying the technical risks and prepare the State of Requirements for an Approach to Market for Windows 11 MOE and Applications packaging support.


• Taking on the lead technical role for transition of new services or providers, ensuring service readiness and clear expectations.


• Ensuring services are delivered in line with contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).


• Work closely with other teams and external vendors to ensure seamless system functionality, integration, and efficiency.


• Building and maintaining strong customer relationships, ensuring consistent communication and engagement at both operational and executive levels.


• Managing service expectations and facilitating continuous improvement.


• Ensuring accurate and up-to-date service documentation and escalation procedures.

The Skills Framework for the Information Age (SFIA) has been used to inform the requirements. In summary, client seeks a suitable candidate with the following relevant skill sets:

Essential Criteria:


• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.


• Demonstrated ability to build and maintain strong relationships with customers, internal teams, and stakeholders.


• Ability to work both independently and collaboratively in a fast-paced environment.


• Facilitate meetings, taking structured minutes, tracking action items, and following up on outcomes.


• Proven ability to keep senior stakeholders informed and engaged, manage risks and issues and coordinate releases.


• Exposure & technical experience with:

  1. Cloud technologies like Entra ID, Intune.

  2. Modern Microsoft stack (Microsoft 365, Windows server).

  3. Security (MDM, Sophos, Defender, Tenable).

  4. Active Directory and Microsoft Exchange.

  5. PowerShell, MSI/MSIX packaging, and desktop SOE deployment.

Desirable Criteria:


• 5+ years of experience in a technical role.


• 5+ years of experience in delivery management or service delivery.


• Strong understanding of IT service management principles, including incident, problem, change, and request management.


• Strong understanding of Agile methodologies and project management tools

Note:

If you would be interested to apply, kindly share your updated CV along with one page Cover Letter on

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