Group Reservations Manager

1 week ago

Melbourne, Victoria, Australia Sheraton Full time $60,000 - $80,000 per year
  • *Responsible for the managing of group reservations / blocks once confirmed and handed over from the sales team
  • *Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
  • *Follow up on No-Shows and late cancelations and process charges appropriately
  • *Proactively seek to generate incremental revenue via upselling, promoting hotel F&B Venues and other hotel services and amenities.
  • Provides service to our customers to grow share of the account on behalf of the company.
  • *Close communication with other hotel departments to ensure the hotel has the necessary information in the group summary
  • *Handing group room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations
  • Conduct their duties in a safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained and ensure PCI compliance is always adhered to.
About You:
  • Previous experience in a Group Reservations role in a 4- or 5-star hotel
  • Knowledge of the Opera PMS system
  • Full Working rights in Australia is required for this role
  • Good knowledge of MS Office applications (Word, Excel, PowerPoint) and Outlook
  • Exceptional attention to detail
  • Excellent verbal and written communication skills and interpersonal skills
  • Ability to multitask and work productively in a busy environment
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude
Our Benefits:
  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group
  • Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity, and inclusiveness

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