Group Reservation Operations Manager

7 days ago

Melbourne, Victoria, Australia beBeereservation Full time $90,000 - $120,000
Job Title

Our team seeks a seasoned professional to manage group reservations and drive customer satisfaction.

", "Key Responsibilities:
  • Oversee the handling of confirmed group reservations, ensuring seamless transitions from sales to operations.
  • Implement strategies to foster loyalty among customers through exceptional service delivery.
  • Investigate and address instances of no-shows and late cancellations, applying relevant charges accordingly.
  • Pursue additional revenue streams by promoting hotel amenities, F&B venues, and services.
  • Collaborate closely with other departments to maintain accurate information in group summaries.
", "Requirements:
  • Previous experience in a Group Reservations role within a 4 or 5-star hotel setting.
  • Proficiency in the Opera PMS system.
  • Current working rights in Australia are mandatory for this position.
  • Exceptional attention to detail is crucial.
  • Excellent verbal and written communication skills, as well as interpersonal abilities, are essential.
  • Able to multitask and work efficiently in a fast-paced environment.
  • Motivated to advance career prospects.
", "Benefits:
  • Exclusive staff discounts on food and beverage and hotel rooms.
  • Flexible working hours and locations, including sabbatical leave for personal pursuits.
  • Paid leave during the birthday month.
  • Professional growth opportunities through internationally recognized training programs.
", "We Foster Inclusivity:

We value unique backgrounds and celebrate diversity within our team.

We are committed to maintaining a non-discriminatory environment based on protected characteristics.

"]",

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