Groups Reservations Exec

5 days ago

Melbourne, Victoria, Australia Sofitel Melbourne On Collins Full time

Company Description

Sofitel Melbourne On Collins is Melbourne's iconic 'Hotel for the Arts'. We craft Magnifique moments by blending French art de vivre with local culture to create unforgettable experiences.

**Job Description**:
KEY RESPONSIBILITIES
- Providing friendly, efficient and professional service to all guests
- Taking all group reservations calls, ensuring that all relevant information is obtained
- Constantly monitoring all group reservations through liaison with clients and other Ambassadors
- Accurately actioning all group reservations and releasing group movement sheets to all

Ambassadors
- Completing all reports in a timely manner as required
- Ensuring all deposits are received prior to group check in and all Invoicing is complete in a timely manner
- Being the first point of contact for all Group Reservation clients
- Ensuring open communication between the Hotel's Revenue, Sales and Reservations teams

**Qualifications**:

- A minimum 12 months' experience in an administrative and/or supervisory role
- Highly organised and able to effectively prioritise tasks
- Prior Opera knowledge
- Projects a professional image at all times through personal presentation/interpersonal skills.
- Handles tasks carefully and correctly - is thorough and exact in details with a sense of urgency.
- Demonstrates versatility in responding to guest requests and situations.
- Remains calm and effective in high volume work situations.
- A good team player; contributes to and assists co-workers without being asked.
- Committed to undertaking growth and development within the Sofitel brand

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