Client Services Officer

2 hours ago

Brisbane, Queensland, Australia 75e9b139-9fc1-4441-a71a-6417c72aebed Full time $45,000 - $65,000 per year

About QVS And Pet ER
Queensland Veterinary Specialist (QVS) is Australia's longest established, privately owned 24/7 specialist group. We treat every pet as a cherished member of the family, ensuring they receive the highest standard of care. We have three Specialist and Emergency hospitals currently Stafford, North Lakes with our newest hospital in the beautiful Sunshine Coast.

We're looking for passionate Client Services Officers to be the welcoming face of our busy, multidisciplinary veterinary hospital. Join us on a part-time basis, working across our Stafford and North Lakes locations. As a 24/7 hospital, we're looking for team members who can work a rotating roster with shifts scheduled between 6:00 am and 11:00 pm.

The Role
Our Client Services Officer is the first point of contact for pet owners. We offer a dynamic and rewarding experience, this is not a typical Reception role It's a chance to make a real difference for pets and their owners while working in a dynamic, supportive environment.

Key Responsibilities

  • Welcoming clients and managing waiting room workflow
  • Handling a high-volume email inbox
  • Coordinating and booking appointments over the phone and in person
  • Acting as a liaison between clients and the clinical team
  • Processing client payments
  • Requesting medical records, test results, and documents from third parties
  • Managing pet medical insurance claims
  • Being a point of escalation for account queries, referring vet queries, and complaints management
  • Providing hands-on support to the team, leading by example, and participating in day-to-day tasks as required

What we Offer

  • Competitive pay packages designed to reward your skills and experience
  • A vibrant and supportive team culture working alongside passionate specialists and clinicians who love what they do
  • Team perks, including staff discounts on pet care, fun team events, and a workplace that celebrates success

Requirements

  • A strong commitment to delivering outstanding customer service across the business
  • Proven ability to take initiative and prioritise tasks effectively
  • Exceptional attention to detail with clear and professional communication, both written and verbal
  • At least 2 years of experience in a fast-paced reception role

Highly Desirable:

  • Previous experience in a veterinary or medical reception position
  • Experience using a practice management system, ideally EzyVet

How to Get in Touch?
If you looking to join a dynamic team at the forefront of veterinary care, QVS and Pet Emergency welcomes your application.

Please send your applications to our Recruitment team

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