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Client Success
2 weeks ago
ABOUT APS
Australian Property Scout is a property investment buyers agency that sources quality investment properties right across the country. We have a primary focus on residential property and cater to a wide variety of investors be it beginners right the way through to the more savvy investors & business owners.
We are a team with great culture and a desire to help investors achieve financial freedom & retire through property. Something often talked about, but rarely achieved Our core values are driven around honesty and transparency to our clients, and delivering the best results and service possible.
Duties Overview
As a Client Success Representative, you will play a crucial role in ensuring the satisfaction and success of our valued clients. You will be responsible for building strong relationships, understanding client needs, and providing proactive support to enhance their overall experience.
Responsibilities:
- Guide new clients through the onboarding process, ensuring a smooth and positive experience from the start.
- Build and maintain strong, trust-based relationships with clients, understanding their unique business needs and challenges.
- Anticipate client needs and proactively provide assistance, ensuring that potential issues are addressed before they become problems.
- Assisting clients through their pre-approval process.
- Work alongside team members to ensure clients have all of the information they need throughout their journey with APS.
- Keep up to date and accurate client records in the CRM.
- Attend to client questions and provide solution based answers.
Role benefits
- Satisfying work that changes lives in a high performance environment.
- Work from home and the APS headquarters.
- Extremely fulfilling role and amazing team culture.
Who we are looking for
- High performing, proactive and solution focused individual with a positive mindset.
- Self motivated, ambitious individual looking for a genuine career opportunity.
- Positive, optimistic, disciplined, focused, self aware.
- Strong work ethic, process focus, committed to personal growth and self optimisation.
Who we are NOT looking for
- Individuals seeking a standard 9-5 employment arrangement with minimal engagement.
- Individuals inclined toward negativity or those who habitually assign blame to others.
- Those who do not embrace early morning commitments.
- Applicants who are drawn to the concept of an excellent job but may not fully embrace the responsibilities it entails.
We encourage only those genuinely interested and willing to meet our job requirements to apply.
Preferred but not essential Skills / Qualifications
- Real Estate Experience.
- Mortgage broking experience.
- Property investment experience.
- Strong analytical skills.
- Demonstrated success in a client facing role.
- Be able to work with high urgency without compromising on quality.
- Strong communication and relationship building skills.
