Client Success Partner

1 day ago

Gold Coast, Queensland, Australia beBeeRetention Full time $60,000 - $80,000
Unlock Customer Potential

We're on a mission to empower tradies with the tools and support they need to thrive in their businesses. That's where you come in.

We're looking for a Client Success Partner who is passionate about helping people achieve their goals, building long-term relationships, and driving results for our trade partners.

What You'll Do
  1. Onboarding & Training: Guide new and renewing customers through our platform, demonstrating how to set up profiles, respond to jobs, and utilize features that drive results.
  2. Account Management: Maintain regular contact with your portfolio of customers, celebrating successes and proactively addressing any decline in usage.
  3. Customer Education: Share best practices and tailored tips to help tradies feel confident using our platform.
  4. Problem-Solving: Handle frustrations calmly, turning challenging situations into positive experiences.
  5. Risk Identification: Use data and engagement trends to identify accounts that may need extra support before they churn.
  6. Customer Feedback: Collect insights from your accounts to help us improve our products and processes.
  7. Relationship Building: Build rapport and trust, focusing on long-term relationships rather than just completing tasks.
  8. Tutoring: Be patient, clear, and enthusiastic in showing people how to use our features.
  9. Calm & Empathetic: Manage frustrations without taking them personally, guiding customers toward solutions.
  10. Proactive Engagement: Initiate check-ins, follow-ups, and ensure continuous engagement.
  11. Organized Documentation: Document interactions, manage multiple accounts, and ensure follow-ups are completed.
  12. Data-Driven Insights: Recognize usage patterns and act accordingly to support customer success.
What's In It for You
  • A clear growth path into senior roles within customer success, training, or retention leadership.
  • An opportunity to work in a flexible and supportive team environment.
  • Hands-on training, effective tools, and autonomy to manage your accounts.
  • The chance to make a meaningful impact on thousands of Aussie tradies building their businesses.

We foster a positive and inclusive culture with opportunities for professional growth, friendly team dynamics, and a passion for making a difference. If you're proactive, resilient, and passionate about helping people succeed — you'll be a great fit.

Unlock Job Insights

Salary, number of applicants, skills match

Your application will include questions about:

  • Your years of experience as a client success specialist
  • Your right to work in Australia
  • Your years of experience as a customer success specialist
  • Your expected annual salary

Please provide any relevant details if reporting this job ad as fraudulent, misleading, or discriminatory.

What can I earn as a client success specialist?

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