Account Manager

About the role

We are currently seeking a motivated and client-focused Account Manager to join the BGL Melbourne team. This is an exciting opportunity for someone with account management experience who is passionate about building strong client relationships and is interested in making a move into the dynamic SaaS space.

About us

BGL Corporate Solutions Pty Ltd is a market-leading supplier of Fintech Cloud Software based in Canterbury with over 12,700 clients in 15 countries around the world and operations in New Zealand, Singapore, Hong Kong, Philippines and the United Kingdom.

Our fantastic global team of 240+ people have a reputation for delivering the highest quality Software as a Service (SAAS) solutions to the accounting industry specialising in self-managed superannuation funds and corporate compliance.

We are proud to share some of our recent achievements which are a testament to our culture and people:

• Great Place to Work certified
• AFR Best Places to Work Technology top 10
• Mental Health First Aid Workplace Recognition
• Australia's Best Workplaces for Women List

What you'll be doing

As an Account Manager at BGL, you'll join a friendly, passionate team dedicated to helping our clients get the most from our products. You'll take ownership of a client portfolio, develop meaningful relationships, and learn to deliver real value through proactive communication and support.

You'll be supported every step of the way as you:

• Build strong, lasting relationships with clients and help them succeed using BGL product suite through regular contact to ensure high client satisfaction and reduce churn.
• Identify cross-sell opportunities through creating awareness and completing product demonstrations with existing clients.
• Assist clients with queries relating to accounts, subscriptions and billing.
• Educate clients on best practices and product features across the BGL product suite.
• Work with teammates across Sales, Client Success, Support and Product to deliver exceptional service.
• Building & maintaining relationships with BGL Ecosystem partners.

This role requires you to occasionally travel interstate to attend events & client meetings.

What we're looking for

• Proven experience in account management, client relations, or similar roles.
• Strong communication and people skills — you enjoy connecting with others.
• A proactive mindset and excellent time management skills with the ability to juggle multiple clients and tasks.
• An interest in learning about Self Managed Superannuation, Corporate Compliance and Artificial Intelligence.
• Results-driven with a track record of meeting or exceeding account management targets.

Culture & Benefits

We take pride in maintaining and continuously improving our culture which is why we welcome those who understand our values. We've consistently maintained an engagement score of 80% + and regularly ask our employees for feedback during engagement surveys, 1-on-1s, focus groups, and coffee catch-ups. Our average employee tenure is sitting at 5+ years and we have so many exciting things planned for the future

Benefits available to you include:

• Additional annual leave, RDO's + the option to purchase extra leave
• Hybrid working arrangement for all employees
• Learning and development opportunities including annual development budgets, development plans, paid study leave, and stretch opportunities
• Social events including monthly lunches and annual events
• Health and Wellbeing programs / EAP / Flu shots / Run club
• Paid volunteering leave

Please note we are only able to consider applicants with full working rights in Australia.

We review applications on an ongoing basis so encourage you to apply as soon as possible.