NDC Operations Manager

Job no: 943616

In line with our Customer First Strategy and to support our continued success online, Myer's "state of the art" National Distribution Centre (NDC) based in Ravenhall utilises automated solutions to centrally replenish stock to stores, as well as servicing the fulfilment needs of our online customer.

Reporting to the NDC Manager, the NDC Operations Manager will establish and maintain a multi-skilled team supporting multi-channel fulfilment nationally, delivering excellent customer service and support activities that are operationally efficient, effective, safe and compliant.

• Step into a pivotal leadership role at our automated distribution centre supporting Myer's national multi-channel fulfilment strategy
• Drive real impact by leading safety, culture, and performance
• Grow your career with purpose - while being empowered to work autonomously and shape the future of the DC

About the role:

• Safety is your #1 priority
• Ensure exceptional delivery of daily operations, driving optimal performance developing continuous improvement opportunities
• Manage financial budgets, ensuring cost-effective operation and productive workflow
• Assist in the management of all site activities including building compliance, loss prevention, security, maintenance scheduling and licencing requirements
• Manage significant change as the site develops through go-live and into first phase of operation
• Implement and lead initiatives within the NDC, partnering with support functions throughout Supply Chain and other business units
• Establish and maintain key relationships with Myer stores, support office, contractors, freight forwarders, authorities and third parties
• Accountable for providing agreed levels of service to Myer stores through the efficient and effective management of a broad range of logistics activities

About you:

• Safety is in your DNA, you live and breathe it and understand how to develop safety culture
• Experienced leadership with highly developed people management skills within large operational environments
• Ability to drive high performance through coaching, mentoring and development
• A continuous improvement mindset with a passion to deliver best in class fulfillment
• Strong operational experience in distribution warehousing, automation, online fulfilment, transport management and retail warehousing
• Automation experience with a strong understanding of how to optimise automated equipment including, AMR, Shuttle and various GTP systems (preferred)
• Deep understanding of slotting, flows, transport and the analytical skills to improve productivity and reduce costs
• Strong experience in labour management and workforce planning
• Exceptionally sharp attention to detail, able to motivate and guide teams while driving performance and accountability
• A natural leader who fosters a high-performing, engaged culture
• Experience with freight forwarder container management, customs, trusted trader and quarantine procedures
• Demonstrable success with cost and productivity management and the ability to develop objectives in line with KPI's, timelines and relevant metrics
• Experience managing volume planning, forecasting, change management, work force agility and/or continuous improvement
• Supply Chain tertiary qualifications highly regarded

Benefits to you:

• Generous Team Member discounts on all Myer merchandise and products 
• A supportive leadership team 
• Great sense of job satisfaction for your dedication and work ethic 
• Volunteer, parental and lifestyle leave available

From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.  

Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being "right at home". 

Here, you're not only an employee. You're a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we're all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.  

Wherever you are and wherever you're going, we'll meet you there and get you to your destination. With your enthusiasm and our support, we're fully committed to helping you thrive and flourish. The future lies in your hands. 

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