Customer Service Officer/Service Co-ordinator

1 week ago

Eastern Creek NSW, Australia Independent Living Specialists Full time $60,000 - $90,000 per year

Independent Living Specialists (ILS) has evolved over the last 18 years to be the largest supplier of Assistive Technology equipment in Australia. We have 60 stores and over 800 team members located in the ACT, NSW, Queensland, Victoria and South Australia, and are continuing to expand our footprint.

An opportunity is now available for a Full-time Service Co-ordinator at our Eastern Creek Office. The role is fast-paced but very rewarding, which will require you to work efficiently and accurately.

At ILS our mission is to improve the quality of life for our customers, and to ensure that they feel like they are also part of our family. If you yearn to be part of a business that will invest time into your development rather than feeling like 'just a number' then this is the opportunity you have been looking for

If you thrive on a challenge and are looking for a long-term career (and not just a job) within the Healthcare Industry, then this could be the one for you

Responsibilities will include:

  • Handling high volume of inbound calls with high priority enquiries

  • Confident, clear and courteous communication required when emailing and on phones

  • Coordinate service requests from initial contact to end-to-end service completion

  • Plan, schedule and organise servicing of our products, including allocation of service technicians, coordinating spare parts and ensuring jobs are completed within service level agreements

  • Raise transfers for spare parts and liaise with procurement on ETA's to ensure spare parts are available for jobs as required

  • Support field technical enquiries and provide appropriate assistance where required

  • Liaise with Customers, Field Technicians and other internal departments to get the best outcomes for our customers

Your qualities will include:

  • Being organised, motivated and proactive

  • Having fantastic interpersonal skills and love connecting with people from all walks of life

  • Have a genuine desire to help others with your knowledge and abilities

  • You will be a self-motivated, creative thinker, able to problem solve

  • A genuine desire to assist customers, because at ILS we are all about the customer

  • A flexible 'can do' attitude

  • SAP experience is not required, but is highly valued

What's In It For You:

  • Flexible working

  • Job security

  • A permanent full-time role.

  • Competitive base salary.

  • Paid Parental Leave.

  • A paid day off for your Birthday each year

  • Professional and supportive team environment

  • Ongoing extensive training and coaching

  • Employee benefits and rewards.

ILS is an NDIS Provider and therefore all ILS Employees are required to provide Right to Work in Australia. This role will require you to hold a NDIS Worker Screening Check.

To find out more about ILS please go to

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