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Customer Service Officer
2 weeks ago
A opportunity to commence a career in the finance industry, with plenty of chances to learn and grow.
A opportunity to commence a career in the finance industry, with plenty of chances to learn and grow.
Your new company
This International company is a leader in several industries, their recovery service team is looking for multiple people with call centre or retail experience to join their team. Your new office will be located in in the Eastern Suburbs of Melbourne. If you’re a people person, have an interest in Financial Services and you enjoy a challenge, this could be the position for you For career hungry people, you can expect career advancement and a variety of directions you can go in, there is no cap on where you can go here and you’ll be working in a hugely supportive environment.
Your new role
Engage with your customers to provide answers about their car loans and Insurance over the phone
Retain Customers by connecting them to their local dealership
Be the first point of call for their customers with any queries or issues
Accurately input information and data
Co-ordinate payment arrangements where necessary
Show an Understanding of all compliance requirements when dealing with Customers
Be an agile employee and demonstrate flexibility to assist in other areas of the business if required
Contribute towards changes to improve the business.
What you'll need to succeed
Customer service experience and a passion for working with people
Able to work on a rotating roster of 8am - 8pm Monday to Friday
Be a natural communicator over the phone while looking for the right information
Able to work in a highly structured environment with KPI's and targets
Investigation and ownership of complex member queries
Ideally have contact centre experience but not essential
Have excellent computer skills
You will need to be able to drive and have access to a car
What you'll get in return
Competitive salary package
Secure, free parking onsite
Collaborative team environment
Industry renown training
Fantastic leadership and management team
Rotating Roster 8am-8pm with work from home flexibility after a 7-week training onsite.
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