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RTO Operations Coordinator

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Sydney, New South Wales, Australia Surf Life Saving Australia Full time $60,000 - $80,000 per year

Surf Life Saving Australia (SLSA) is Australia's leading authority in coastal water safety, drowning prevention, and rescue operations. With more than 198,000 members from all backgrounds and demographics across 315 affiliated Surf Life Saving Clubs (SLSCs), we represent the largest volunteer movement of its kind in Australia.

Since its establishment in 1907, Surf Life Saving has saved over 700,000 lives. In the 2023/24 season, our active members were involved in 8,857 rescues, provided 49,331 first aid treatments, and carried out nearly 2.5 million preventative actions, contributing over 1.46 million volunteer patrol hours. Our volunteers are the backbone of this remarkable effort, and through their dedication, we continue to lead the charge in coastal safety across Australia.

Our mission remains clear -to save lives, create great Australians, and build better communities. Through innovative approaches, strategic partnerships, and continuous education, we are committed to reducing coastal drowning fatalities.

Our vision is simple – zero preventable deaths in Australian waters. And with the support of corporate sponsors, government grants, and public donations, we ensure that we can continue delivering vital services and initiatives for beachgoers nationwide.

By joining SLSA, you'll be a part of something greater. You'll contribute to saving lives, fostering community connections, and creating lasting impact on Australia's coastal culture. We are not just a movement; we are a force for good. Be a part of something that matters.

We are seeking an RTO Operations Coordinator to join our Learning and Development team. This role plays a vital part in ensuring the smooth day-to-day operations of our RTO, while supporting the delivery of high-quality education and training resources.

Responsibilities

This position is integral to our mission, driving forward key initiatives and contributing to the overall success of our team. Your expertise will shape our strategic direction and operational efficiency, directly impacting our innovation, growth, and the maintenance of SLSA's iconic Australian brand.

About the role

Reporting to the Learning and Development Manager, the RTO Operations Coordinator will:

  • Coordinate and manage administrative functions of the ALA, including enrolments, certification, compliance reporting, and student records.
  • Respond to enquiries, provide course information, and ensure timely resolution of complaints.
  • Support compliance and continuous improvement processes within the RTO.
  • Assist with the development, design and proofing of competency-based training resources.
  • Coordinate meetings, workshops and projects to support the delivery of Learning and Development outcomes.
  • Act as the key day-to-day contact for members, stakeholders and industry partners.

Who you are:

We're looking for someone with strong organisational skills, excellent attention to detail, and a passion for supporting education in the lifesaving community. To be successful, you will have:

Qualifications (essential):

  • SLSA Bronze Medallion and Certificate II in Public Safety (Aquatic Rescue) PUA20119
  • Certificate IV Training and Assessment (TAE40116 or equivalent)
  • Tertiary qualifications and/or equivalent experience in education, project management, or administration

Knowledge and experience:

  • Demonstrated experience in RTO/VET operations and compliance
  • Experience designing and developing training resources (competency-based preferred)
  • Proficiency in Microsoft Office
  • Understanding of Surf Life Saving programs, philosophies and services (highly regarded)

Skills and attributes:

  • Strong stakeholder engagement and relationship-building skills
  • Excellent written and verbal communication
  • Planning, research and analysis capability
  • Ability to prioritise, multitask and meet deadlines
  • High attention to detail and initiative in problem-solving

SLSA Benefits and Culture

SLSA is committed to ensuring all employees have a work life balance within their role.


• Hybrid working model with opportunities to work from home and from our Surf Life Saving Australia offices (Bondi or Brisbane).

• Flexible work arrangements and a healthy work-life balance.

• A supportive and inclusive work environment where your contributions are valued.

• Competitive salary and opportunities for career development and advancement.

• Chance to make a meaningful impact.

• As Surf Life Saving is a not-for-profit organisation, you will have access to salary packaging.

Ready to Make a Difference?

If you're ready to join a dynamic team and contribute to SLSA, we want to hear from you Apply now and be part of our mission to save lives and keep our beaches safe.

Selection Criteria (must be addressed in your application):

  1. Qualifications – Please outline your relevant qualifications, including your Bronze Medallion, Certificate II in Public Safety (Aquatic Rescue), and Certificate IV in Training & Assessment, and explain how these have prepared you for this role.
  2. RTO / VET Operations – Describe your experience working in an RTO or VET environment, including compliance, administration, and quality management processes.
  3. Stakeholder Relationships & Communication – Provide an example of how you have built and maintained strong relationships with stakeholders, and how your communication skills contributed to achieving successful outcomes.

Eligibility

Please note that only applicants with the eligibility to work in Australia will be considered for this role. To be successful, you must hold Australian Working Rights or Australian Citizenship.

Surf Life Saving is an equal opportunity employer, dedicated to creating a fair and inclusive workplace. SLSA values diversity and encourages all qualified individuals to apply for any of our recruitment opportunities.

SLSA ensures a commitment to safeguarding children and young people.

All candidates will be required to undertake a working with children check before commencing work with SLSA.

SLSA provides workplace adjustments for people with a disability.

SLSA reserve the right not to proceed with any appointment.

SLSAreserves the right to interview candidates or fill the position prior to the closing date if a suitable applicant is found.