Team Lead Senior Desktop Support Officer

5 days ago

Sydney, New South Wales, Australia Hatchit Studios Full time $90,000 - $120,000 per year

Team Lead – Senior Desktop Support Officer


Location:
NSW – Lindfield & North Ryde (Onsite, with some flexibility possible)


Contract Duration:
6 months | Possible 2 × 6-month extensions


Industry:
Federal Government ICT Projects


Security Requirement:
Candidates must be Australian Citizens and able to obtain Baseline Security Clearance

About the Opportunity

Hatchit Studios is seeking an experienced
Team Lead – Senior Desktop Support Officer (APS6 equivalent)
to lead and manage a high-performing ICT Desktop Support Team within a fast-paced federal government environment.

This role requires strong leadership, mentoring, and technical expertise to ensure reliable ICT services are delivered to staff across multiple sites. You will work closely with ICT operations teams and stakeholders to drive service excellence, continuous improvement, and innovation.

Key Responsibilities

  • Lead, mentor, and manage the Desktop Support Team, fostering a collaborative and customer-focused culture.
  • Provide advanced Level 2 ICT support for hardware, software, video conferencing, and peripheral devices.
  • Manage provisioning and maintenance of ICT equipment, ensuring accurate asset register records.
  • Collaborate with higher-level ICT teams and vendors to coordinate hardware repairs, upgrades, and warranty services.
  • Oversee BAU tasks, ICT incidents, and allocate team resources to meet SLAs.
  • Identify knowledge gaps and drive documentation strategies, including knowledge base articles.
  • Contribute to the continuous improvement of ICT processes and service delivery.

Skills & Experience Required

  • Proven experience
    leading and managing a technical support team
    , including coaching and mentoring.
  • Strong problem-solving skills to handle escalated or complex ICT issues.
  • Hands-on
    Level 2 ICT Support
    expertise: incident triage, equipment provisioning, and video conferencing systems.
  • Excellent organisational and communication skills with the ability to manage competing priorities.
  • Demonstrated experience in stakeholder engagement and building effective relationships.
  • Strong knowledge of ICT service delivery standards, incident management procedures, and quality assurance practices.

Why Join Us?

  • Contribute to
    high-impact digital transformation
    projects in the federal government sector.
  • Competitive daily rates aligned with APS6 equivalent seniority.
  • Opportunity for contract extensions (up to 18 months total).
  • Be part of a collaborative ICT team driving innovation and excellence.

  • Team Lead Senior Desktop Support Officer

    6 days ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Role : Team Lead Senior Desktop Support Officer Location : North Ryde, NSW (with potential for flexible or remote work arrangements)Contract Duration : Initial 6 months, with two possible 6-month extensions Security Clearance : Must be an Australian Citizen able to obtain Baseline clearance Work Hours : Maximum of 40 hours per week About the Role A Federal...

  • Team Lead Senior Desktop Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Role : Team Lead Senior Desktop Support OfficerLocation : North Ryde, NSW (with potential for flexible or remote work arrangements)Contract Duration : Initial 6 months, with two possible 6-month extensionsSecurity Clearance : Must be an Australian Citizen able to obtain Baseline clearanceWork Hours : Maximum of 40 hours per weekAbout the RoleA Federal...

  • Lead Senior Desktop Support Officer

    1 week ago

    Sydney, New South Wales, Australia IT Alliance Australia Full time

    One of our Federal Government clients is looking for Lead Senior Desktop Support Officer in Sydney. ResponsibilitiesProvide Level 2 ICT support to department staff for desktop hardware, software, video-conferencing systems, peripheral devices across multiple NMI sites, and face-to-face onsite support. Provide support to the Desktop Support Team with...

  • Lead Senior Desktop Support Officer

    1 week ago

    Sydney, New South Wales, Australia IT Alliance Australia Full time

    One of our Federal Government clients is looking for Lead Senior Desktop Support Officer in Sydney.ResponsibilitiesProvide Level 2 ICT support to department staff for desktop hardware, software, video-conferencing systems, peripheral devices across multiple NMI sites, and face-to-face onsite support.Provide support to the Desktop Support Team with tasks...

  • Senior Desktop Support Officer

    5 days ago

    Sydney, New South Wales, Australia ADL Group Australia Full time $90,000 - $120,000 per year

    Senior Desktop Support Officer / Team Leader• Contract duration: 6+6+6 months• Location of work: Sydney• Application closing date: Friday, 29 August 2025• Estimated start date: Monday, 15 September 2025• Security Clearance: Existing or able to obtain baseline clearanceOur federal government client, the Department of Industry, Science and Resources...

  • Team Lead Senior Desktop Support Officer

    5 days ago

    Sydney, New South Wales, Australia powerdata group consulting Full time $90,000 - $120,000 per year

    Clearance: Must Have Baseline ClearanceLocation: This vacancy is based in Lindfield and North Ryde, although flexible or remote work arrangements may be considered.Duration: 12 months (with up to 2 x 12-month extensions)Hours: Full-time, 40 hours/weekExperience Level: Senior (APS6 equivalent)Join a dynamic and fast-paced division driving the digital...

  • Desktop Support Team Lead

    5 days ago

    Sydney, New South Wales, Australia HiTech Personnel Full time $90,000 - $120,000 per year

    A dynamic Federal Government Department is seeking to engage a skilled Desktop Support Team Lead to oversee and mentor a busy and high-performing IT Desktop Support team. This leadership role is crucial to supporting day-to-day onsite IT Business As Usual (BAU) services while ensuring high-quality customer outcomes across multiple sites.The successful...

  • Desktop Support Officer

    5 days ago

    Sydney, New South Wales, Australia Strategic Partners Australia Full time $98,765 - $123,456 per year

    Greetings from Strategic Partners AustraliaI am looking for"Lead Senior Desktop Support Officer - APS6 Level"candidates for our Federal Government Client.Contract Duration –6 months +12 monthWork Location -Sydney (work 3 days from office and 2 days from home each week)Security Clearance -Citizen (eligible to obtain Baseline)Mandatory Criteriaprovide...

  • Team Lead Senior Desktop Support Officer

    5 days ago

    Sydney, New South Wales, Australia indiGroup Full time $80,000 - $120,000 per year

    OverviewTeam Lead Senior Desktop Support OfficerSydneyContractExcellent Federal Government clientThis vacancy is based in Lindfield and North Ryde, although flexible or remote work arrangements may be consideredKey duties and responsibilitiesexperience in leading and managing a technical support team, including coaching and mentoring team members.strong...

  • Senior Desktop Support Officer

    5 days ago

    Sydney, New South Wales, Australia Babylon Data Full time $60,000 - $90,000 per year

    Senior Desktop Support OfficerRate Guide:$600–$900 per day (plus super @ 12%)Location:NSW – Lindfield and North Ryde (Onsite with potential flexibility)Contract Duration:Initial 6 monthsStart Date:15 September 2025Extension Options:2 x 6 monthsHours:Up to 40 hours per weekClearance:Must be able to obtain BaselineJob DetailsBabylon Data is seeking a Team...