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Team Lead Senior Desktop Support Officer

2 weeks ago

Sydney, New South Wales, Australia indiGroup Full time $80,000 - $120,000 per year

Overview

  • Team Lead Senior Desktop Support Officer
  • Sydney
  • Contract
  • Excellent Federal Government client
  • This vacancy is based in Lindfield and North Ryde, although flexible or remote work arrangements may be considered

Key duties and responsibilities

  • experience in leading and managing a technical support team, including coaching and mentoring team members.
  • strong problem-solving skills with the ability to address complex or escalated issues across a wide range of end-user hardware and software.
  • proven experience providing Level 2 ICT Support, including triage and resolution of incidents, provisioning ICT equipment, and providing technical support for video conferencing systems.
  • excellent communication and interpersonal skills, with the ability to build relationships, collaborate with stakeholders, and provide constructive feedback.
  • excellent organisational and strategic thinking skills, experience managing competing priorities and drive continuous improvement initiatives.
  • demonstrated ability to identify knowledge gaps, implement documentation strategies and effective management of ICT knowledge articles.
  • experience with managing competing priorities and adapting to change within a service delivery environment.

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