Desktop Support Team Lead

2 weeks ago

Sydney, New South Wales, Australia HiTech Personnel Full time $90,000 - $120,000 per year

A dynamic Federal Government Department is seeking to engage a skilled Desktop Support Team Lead to oversee and mentor a busy and high-performing IT Desktop Support team. This leadership role is crucial to supporting day-to-day onsite IT Business As Usual (BAU) services while ensuring high-quality customer outcomes across multiple sites.

The successful Desktop Support Team Lead will be offered:


• An initial 6-month contract with 2 x 6 month extensions


• Opportunities to lead ICT service delivery improvements


• Exposure to a high-profile Federal Government IT environment

The successful Desktop Support Team Lead will be responsible for, but not limited to:


• Leading and mentoring Desktop Support Officers to build technical capability


• Overseeing incident tickets, service requests, and team task allocation


• Providing hands-on Level 2 support across hardware, software, and video-conferencing systems


• Collaborating with ICT infrastructure teams and vendors to resolve escalated issues

The successful Desktop Support Team Lead will have experience in the following:


• Proven background in leading and coaching a technical support team


• Strong customer service and stakeholder management skills


• Experience with IT Service Management (ITSM) tools such as Ivanti or similar


• Technical support expertise within a Windows-based ICT environment

This is a great leadership opportunity for a customer-centric ICT professional to contribute to a high-profile Federal Government Department If you have the required skills and experience, and enjoy supporting and developing teams, please APPLY NOW. Forward your application to quoting reference number AA0287. For more exciting job opportunities go to

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