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Desktop Support Officer

2 weeks ago

Sydney, New South Wales, Australia Strategic Partners Australia Full time $98,765 - $123,456 per year

Greetings from Strategic Partners Australia

I am looking for
"Lead Senior Desktop Support Officer - APS6 Level"
candidates for our Federal Government Client.

Contract Duration –
6 months +12 month

Work Location -
Sydney (work 3 days from office and 2 days from home each week)

Security Clearance -
Citizen (eligible to obtain Baseline)

Mandatory Criteria

  • provide advanced technical support, lead, and manage, the NMI Desktop Support team.
  • oversee team operations and maintain a positive and collaborative work environment.
  • coach and mentor team members to enhance their technical capabilities and support career growth.
  • provide Level 2 ICT support to department staff for desktop hardware, software, video-conferencing systems, peripheral devices across multiple NMI sites, and face to face onsite support.
  • provide support to the Desktop Support Team with tasks requiring provisioning and management of ICT equipment for staff and maintaining accurate record-keeping of the ICT asset register.
  • collaborate with Level 3 ICT teams