Guest Service Agent

2 days ago

Fremantle, Western Australia Be Fremantle Full time $45,000 - $60,000 per year
Guest Services Agent – Be. Fremantle

Join our stunning waterfront destination in the iconic Fremantle Fishing Boat Harbour

About Us

Be. Fremantle offers premium waterfront accommodation, featuring studio, one, two, and three-bedroom apartments where guests come to relax and recharge with breathtaking harbour views. Our team takes pride in creating memorable guest experiences that reflect the relaxed yet vibrant spirit of Fremantle.

The Role

We're looking for an enthusiastic Guest Services Agent to join our friendly front office team on a casual basis. You'll be the welcoming face of Be. Fremantle, providing exceptional service from check-in to departure and ensuring every guest feels valued throughout their stay.

Key Responsibilities

  • Deliver outstanding guest service for arrivals, departures, and phone or email enquiries.
  • Process reservations accurately and efficiently.
  • Handle cash and front desk security procedures with care.
  • Maintain clear and timely communication of guest messages and requests.
  • Promote the property positively and maintain a strong focus on occupancy and yield.

What We're Looking For

  • Previous experience in a Guest Services or Front Office role (preferred).
  • A genuine passion for guest service and teamwork.
  • Excellent communication and organisational skills.
  • Strong attention to detail and professional personal presentation.
  • Confidence using hotel reservation and property management systems.
  • The ability to work independently and as part of a small, close-knit team.
  • Flexibility to work across a 7-day roster, including 7am–3pm and 3pm–11pm shifts.
  • Eligibility to work in Australia.

Why Join Us

This is an excellent opportunity to be part of a supportive, dedicated team in one of Fremantle's most desirable waterfront locations. Every day brings the chance to meet new people, deliver memorable stays, and represent a destination guests love returning to.

To Apply

Please submit your cover letter and resume. Only applications that include a covering letter will be reviewed.

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