Customer Service Officer

3 days ago

Melbourne, Victoria, Australia Probe CX Full time $45,000 - $65,000 per year

At Probe CX, we're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

At Probe CX, expect to think differently, challenge the norm and find your purpose.

About the role

As a Customer Service Agent, you'll be instrumental in handling inbound and occasional outbound calls, assisting CBA customers with a wide array of account-related issues. This comprehensive role encompasses managing critical tasks such as stopping and reissuing lost or stolen cards, lodging and resolving disputes for unauthorized transactions, and providing clear guidance on customer rights.

Furthermore, you will proficiently handle everyday banking enquiries, assisting with payment arrangements, updating account information, issuing statements, and facilitating PIN changes. All interactions require accurate, efficient, and empathetic service.

Ensuring timely responses, escalating priority issues, accurately documenting interactions, and fostering a positive customer experience are key to this role.

Key Details

  • Melbourne CBD Location (near Flagstaff station)
  • Predominantly work-from-home after KPIs met
  • Multiple part time positions available
  • Fixed Roster: 10:00 am to 8:00 pm Monday AND Friday; 8:00 am to 1:30 pm Saturday
  • Fixed Term 6 month contract with potential for longer
  • 13 days paid training between 9:00 am to 5:30 pm
  • Australian based role

Main Activities

  • Inbound and some outbound calls
  • Escalate and or resolve complaints
  • General inquiries
  • Stopping and reissuing lost and stolen cards
  • Lodge a dispute if any unauthorised transaction
  • Document all information on customer interaction according to standard operating procedures

What we can offer you

  • Engaging and comprehensive paid training.
  • Diverse and inclusive work environment, where our collective strengths empower us.
  • Immerse yourself in a vibrant culture that thrive on values like fun, respect, integrity, innovation, and transparency.
  • Career progression, internal mobility opportunities.
  • Unlimited access to a trusted mental health and wellbeing platform.
  • Join a multi-award-winning customer experience organization with a legacy spanning over 40 successful years.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe CX equality is not merely a slogan – it's our commitment. Our way of life.  Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%

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