Service Desk Agent

3 days ago

Docklands, Victoria, Australia Grow Talent Full time $60,000 - $130,878 per year

The client
Our client is a leading provider of IT services to Australian government agencies. They support large-scale infrastructure and applications that keep critical systems running across the country. Due to continued growth, they're looking to expand their frontline support team in Melbourne.

What's in it for you

  • $60,000 + super
  • Long-term contract through to September 2026
  • Start dates as soon as Clearances are approved
  • Structured rotating roster (7am to 7pm coverage)
  • On-site role in Melbourne CBD
  • Join a high-performing team

What you'll do
You'll provide frontline technical support as part of a centralised helpdesk team. This includes:

  • Handling escalated technical issues via phone and email
  • Troubleshooting customised applications in a fast-paced environment
  • Logging and tracking incidents using internal systems
  • Escalating more complex issues as needed
  • Helping improve support processes and reduce incoming call volume
  • Building product knowledge to support internal training and documentation

Requirements

To be eligible, you must:

  • Be an Australian Citizen ideally with a current Baseline Security Clearance
  • Be confident working across desktop apps, and Systems
  • Have strong problem-solving skills and excellent communication
  • Be comfortable working a rotating 7am–7pm roster

Benefits

Benefits:

We recognize that diverse perspectives fuel innovation. Studies show that women and people of color are less likely to apply for positions unless they meet every qualification. At our company, we value diversity and inclusivity, and we encourage you to apply even if you don't meet every requirement. You might be the ideal candidate for this or other opportunities.

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