Service Desk Analyst

22 hours ago

Docklands, Victoria, Australia ABN Group Full time $90,000 - $120,000 per year

Our Company

For over 45 years, ABN Group has been a leader in the building, property and finance industries, helping thousands of Australians turn the dream of homeownership into reality. We've delivered over 90,000 homes across Western Australia and Victoria - from first homes to luxury builds - earning the trust of our community along the way.

The Role

Reporting to the Service Desk Manager, you will deliver 1st and 2nd level onsite and remote IT assistance and provide prompt and exceptional service to all ABN Group employees.

  • Identify, investigate, and analyse occurrences of incidents, documenting all relevant information within the centralised toolset
  • Identify, evaluate and analyse new process improvement opportunities within IT Service Desk and other IT Operations teams, focusing on continual service improvement
  • Collect, document and present technical and functional requirements for consideration by the management team
  • Create and maintain high quality knowledge articles and user training documentation within the ITSM toolset, in support of the tools and systems deployed
  • Regularly inform stakeholders with progress and resolution of assigned incidents and service requests

You

To be successful in this role, the following qualities and experiences will be considered favourably.

  • Knowledge of Microsoft Windows 10/11, Active Directory, Exchange, Azure and Office365
  • Excellent written and verbal communication and demonstrable customer service skills
  • Sound problem-solving skills and the ability to maintain composure in a fast-paced environment whilst keeping a fun and positive attitude
  • Excellent PC hardware and software troubleshooting skills
  • Flexibility to work between the hours of 7:30am and 5:00pm, Monday to Friday
  • A working knowledge of the ITIL framework
  • Diploma or Bachelors degree in Information Technology or similar

Why ABN?

We're not just offering a job; we're inviting you to be part of a community that values innovation, passion, and excellence. Our employee benefits include:

  • In-House Discounts
    : Exclusive discounts to enjoy
  • Flexibility
    : Work arrangements tailored to support your work-life balance
  • Career Growth
    : Opportunities to elevate your career within a thriving organization
  • Wellness Focus
    : Dedicated programs to nurture your well-being
  • Health Coverage
    : Access discounted private health insurance
  • Parental Leave
    : Paid leave for both primary and non-primary carers

What's Next?

Apply now if who we are resonates with you and you think you have what is required to fill this exciting role.

Please note ABN Group is sourcing this role internally and not accepting applications from recruitment agencies.

  • Front Desk Receptionist

    1 week ago

    Docklands, Victoria, Australia Melbourne Lifestyle Apartments Full time $45,000 - $65,000 per year

    About Melbourne Lifestyle Apartments:Melbourne Lifestyle Apartments (MLA) is a boutique serviced apartment accommodation located in the vibrant Docklands precinct of Melbourne. We are committed to providing an exceptional and personalised guest experience, from initial inquiry to departure. As a member of our small and dedicated team, you will play a crucial...

  • Business Analyst, Service Integrity

    1 week ago

    Docklands, Victoria, Australia MUFG Full time $104,000 - $156,000 per year

    OverviewLink Group is one of Australia's leading fund administration and share registry specialists. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and...

  • Senior Test Analyst

    2 weeks ago

    Docklands, Victoria, Australia Auto & General Full time $120,000 - $180,000 per year

    SENIOR TEST ANALYSTThe Role: We are seeking a highly skilled Senior Test Analyst specialising in security testing. You will safeguard our applications by meticulously validating security patches, ensuring effective vulnerability remediation without introducing new weaknesses. This role involves designing, developing, and executing comprehensive tests,...

  • Business Analyst

    1 week ago

    Docklands, Victoria, Australia ANZ Full time $90,000 - $120,000 per year

    About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About The RoleAs a Business Analyst in Group Risk, you will support critical Operational Risk and Compliance initiatives with a focus on enhancing Non-Financial Risk (NFR)...

  • Guest Service Agent

    3 days ago

    Docklands, Victoria, Australia Nesuto Docklands Full time $45,000 - $60,000 per year

    At Nesuto we focus on the development of team members that are a part of a bigger picture. Our team do not simply deliver service, we provide memorable experiences for our guests and results for our shareholders.We have amazing opportunity for a Guest Service Agent with an eagerness to learn to join our growing team at Nesuto Docklands for Full Time...

  • Senior Business Analyst

    5 days ago

    Docklands, Victoria, Australia Nixora Group Full time $90,000 - $120,000 per year

    About The RoleJoin a major multi-year transformation initiative focused on modernising data, models, and systems supporting critical risk and finance functions such as stress testing, credit provisions, regulatory capital, etc.As a Senior Business Analyst, you will play a pivotal role in defining and delivering change across multiple workstreams. You'll...

  • Analyst, Research

    16 hours ago

    Docklands, Victoria, Australia ANZ Full time $80,000 - $120,000 per year

    Req ID: 102647Department: Insto R&A AustraliaDivision: InstitutionalLocation: DocklandsAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region,...

  • Performance & Reward Analyst

    3 days ago

    Docklands, Victoria, Australia Medibank Private Limited Full time $80,000 - $120,000 per year

    You're only human.   It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  Join Medibank as a...

  • Reporting Optimisation Analyst

    1 week ago

    Docklands, Victoria, Australia Wesfarmers Health Full time $80,000 - $120,000 per year

    At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.Our portfolio includes well-known names like Priceline and Priceline Pharmacy, as well as our medi-aesthetics brands, Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we're proud to have SISU...

  • Senior Automation Test Analyst

    1 week ago

    Docklands, Victoria, Australia ABN Group Full time $80,000 - $120,000 per year

    About UsFor more than 45 years, ABN Group has been a leader in the building, property, and finance industries, helping thousands of Australians turn the dream of home ownership into reality. We've delivered over 90,000 homes across Western Australia and Victoria — from first homes to luxury builds — earning the trust of our community along the way.At the...