Customer Service Officer

19 hours ago

Gold Coast region QLD, Australia Site Full time $60,000 - $80,000 per year

Afford's top-quality disability services are expanding under Inclusive Employment Australia, and we are seeking values-aligned candidates to join our new program.

This really is a dream team to be a part of. In our most recent consumer engagement surveys, our current Disability Employment Services teams achieved a 100% NPS score because they are empowered to treat every client as an individual. We are dedicated to helping people with disability find meaningful careers with the right support.

What you will do

  • Provide support and administrative assistance to clients, team members, and internal stakeholders
  • Meet Set KPIs as per Staff KPI Table for role
  • Ensure an exceptional customer experience
  • Maintain the job application systems to ensure performance and support clients as required with applications, IT issues, and appointments relating to job searches
  • Manage and confirm client appointments and monitor the ESS noticeboards
  • Manage the production of employment pack

What you will bring

  • Experience working in Employment Services or related fields and the passion and drive to help clients reach their employment goals
  • Exceptional Customer service skills and stakeholder management
  • Proficient in the use of Microsoft Office suite and client information management systems
  • A passion for safeguarding human rights and a deep personal connection to working in a purpose-driven organisation.
  • Hold (or be willing to obtain) a current NDIS Worker Screening Check, Working with Children Check, and a 'C' class driver's license, along with an up-to-date COVID vaccination certificate or a medical exemption.
  • A Current First Aid Certificate & CPR Certificate (willingness to Obtain if not held or expired) (check)
  • Passport, Birth or Citizenship Certificate to validate Australian Work Rights
  • Willingness to complete a National & International Police Check (Paid by Afford)

What we offer

  • Be part of a team united by a common purpose, vision, and values, working together towards a clear and meaningful strategic direction.
  • Benefit from our commitment to your professional growth and career progression, with initiatives designed to nurture and grow exceptional talent.
  • Increase your take-home pay with tax-free NFP salary packaging options, including up to $15,900 for living expenses and $2,650 for entertainment each year.
  • Enjoy a workplace that recognises your efforts with a strong rewards program, flexible working arrangements, and wellbeing initiatives like subsidised gym memberships.
  • Join an organisation that values being good humans and good corporate citizens. We celebrate diversity, inclusion, and belonging, support First Nations reconciliation, make ethical choices, and view our commitment to our clients as a lifelong journey.

More about Afford

At Afford, we exist to create an inclusive world where human rights are realised. A world where people of all abilities come together to share in life's adventure. We're looking for people experienced in disability employment at all levels who share this vision. We're seeking team players, that reflect the demographic of their communities and are deeply connected to local people, employers and organisations.

Our people live our values of kind, clear, team and explore. If this sounds like you, click the link to express your interest. Let us know about your experience, your passions, and your unique skills. We'd love to hear from you.

For further information in regard to the role please contact;

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