Supervisor Regulatory Compliance

About The Team
The City Inspectorate branch is responsible for enforcement of the City's standards and local laws, across building, community, public safety and environmental health compliance to protect safety and amenity for the City's residents and visitors.

The Community Compliance Business Unit Is Responsible For

• Patrolling and enforcing parking laws in paid parking and timed parking areas, off-street regulated parking areas, designated disabled parking bays, and respond to and investigate complaints and breaches of parking regulations.
• Reviewing and managing unpaid parking fines and related disputes.
• Delivering animal management initiatives to residents including patrols and enforcement, impounding and off leash facilities, pet education, and complaints management, to ensure animals are appropriately cared for and managed in compliance with legislation.

About Your New Role
The Supervisor Regulatory Compliance provides operational leadership and direction to the Compliance Rangers team, ensuring the effective execution of daily responsibilities with a strong focus on field-based support and operational readiness.

This role overseas logistics, scheduling, patrol coordination and administrative decisions, while also managing officer performance, training, and communication between team members. A key aspect of the position includes deconfliction with specialised business units to maintain operational harmony and ensure seamless field operations.

A critical component of this role is the direct support of Rangers in the field, including:

• Accompanying staff on patrols to provide guidance and mentorship,
• Ensuring field operations are conducted safely, efficiently, and in alignment with policy,
• Responding to dynamic operational needs and adjusting resources accordingly.

The Supervisor Regulatory Compliance ensures all activities are conducted in alignment with established policies and procedures, promoting a cohesive and compliant, and field-responsive work environment.

Your Responsibilities Will Include

• E nsure that the health, safety and welfare of all staff is managed in line with the City's High-Performance Principles, with particular attention to field safety protocols.
• In collaboration with the Coordinator, the Supervisor supports the delivery of improvement initiatives within the team, ensure compliance obligations are met, contributes operational insights into policy development, and ensure key targets within the team are met.
• Possess a practical understanding of legislation and local laws, effectively applying this knowledge to all facets across the role, especially in real-time scenarios.
• Review and effectively communicate administrative decisions in accordance with legislative and policy requirements.
• Conduct regular staff evaluations and accompany team members in the field to foster staff development.
• Coordinate staff rosters, leave approvals and overtime, ensuring field coverage andpatrol continuity.
• Build a positive, productive relationship with staff, peers, internal and external stakeholders, with a focus on collaborative field operations.

We're Looking For People Who

• Demonstrated supervisory, leadership and staff management experience, including the ability to mentor others, foster professional development and transfer knowledge and manage / monitor performance, particularly in field-based operational contexts.
• Ability to work with limited supervision, take initiative and ensure completion of tasks in both office and field environments.
• You are passionate, enthusiastic and motivated to work in a dynamic, field-oriented environment, supporting Rangers in delivering high-quality compliance outcomes.
• You have developed interpersonal, written and verbal communication skills, including negotiation, consultation and presentation skills.
• You have the ability to manage multiple tasks and prioritise
• You are able to deliver high quality service to customers (internal and external) and understand/respond to customer expectations appropriately.
• You are proficient in technology and are able to adapt to new systems and processes.
• Bachelor Degree in Business or Equivalent Knowledgeand Experience
• Certificate III in Government Investigations (desirable) or Equivalent Knowledge and/or Experience
• Drivers Licence Class C Unrestricted

Be part of shaping the Gold Coast's future
The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

Benefits
We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create theright balance:

• 9-day fortnight
• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
• Personal and professional development courses
• Access to 350+ fitness facilities through Fitness Passport
• 4 free confidential counselling sessions a year for you or an immediate family member
• 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How To Apply
For more information, view the position brief by clicking the paperclip icon in the top right corner of this screen.

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Documents need to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Contact Person

Rebekah Roots

Contact

Closing Date

Friday 10th October 2025

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.
The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.