Quality, Compliance and Risk Coordinator

As Quality, Compliance and Risk Coordinator, you will coordinate the maintenance and continual improvement of the organisation's systems and needs regarding quality, regulatory compliance and risk. Acts as the organisation's Complaints Officer and Privacy Officer.

Contract Type:
Full-Time or Part-Time, Fixed-Term Contract to 30 June 2027 (with potential for extension).

About Us
Gold Coast Primary Health Network (GCPHN) is an independent, not-for-profit company, one of 31 Primary Health Networks established by the Australian Government. We identify the health needs of our local community, then fund and improve primary health services to keep people well and out of hospital. GCPHN is building 'one world-class health system for the Gold Coast' and we know we can't do it alone.

We Offer

• Remuneration package of $104,271 - $113,497 + Super.
• Flexible work arrangements that support work-life balance, including access to a hybrid working policy.
• Salary packaging (Fringe Benefit Tax exemptions) up to $15,900 p.a. + $2,650 p.a. meal and entertainment (tax-free income).
• Exceptional organisational reputation with established relationships in primary health care.
• Additional benefits of 5 weeks of annual leave per year, paid parental leave, plus annual CPI salary increases.
• Benchmarked 'Soaring' workplace culture, with a supportive and collaborative team.
• Convenient location at Robina (Gold Coast) with free onsite parking.

Key Responsibilities

• Provide support to the Executive Leadership Group, Board, Governance and Risk Committee and the Performance, Quality and Research Committee on the assessment, management and reporting of organisational risk, regulatory compliance, and quality, including complaints.
• Manage the Quality Management System (QMS), including processes for controlled documents (policies and procedures).
• Support the implementation and maintenance of the Information Security Management System.
• Develop an annual Internal Audit schedule and conduct internal audits to test the robustness of controlled documentation, processes, Strategic Risks and other organisational processes through applying evidence-based review methodologies.
• Provide support to managers leading key strategic quality improvement initiatives across the organisation.
• Act as GCPHN's Complaints Officer and manage the complaints management function in accordance with organisational policies and procedures, including maintaining appropriate records.
• Support the organisation in maintaining accreditation against ISO 9001 and ISO 27001 standards. This includes managing changes to accreditation practices, policies, and procedures, as well as supporting and monitoring the implementation of required quality improvement activities, such as using specialised software.
• Act as the GCPHN Privacy Officer and manage the Privacy function in accordance with organisational policies and procedures, including maintaining appropriate records.
• Ensure GCPHN's policies and procedures related to privacy are aligned with legislation and industry best practice.
• Lead the development and implementation of organisational systems, policies, and frameworks for operational and strategic risk management and reporting.
• Provide information, training and support to GCPHN staff to enable them to identify, monitor and review operational risks.
• Undertake regular reviews and reporting of strategic and operational risk registers, to ensure the proactive management of the risk profile of the organisation.

Selection Criteria

• Demonstrated experience in the operation of corporate management and compliance systems, including coordinating quality systems, internal audits, reporting and risk management.
• Demonstrated experience in the development, implementation and evaluation of quality improvement projects using a range of quality improvement methodologies.
• Sound knowledge of risk management principles and related practices and procedures.
• Excellent written skills, including the ability to produce high-quality reports, discussion papers, policies, procedures, and other similar documents.
• High-level conceptual, analytical, problem-solving, and organisational skills, with an ability to apply continuous improvement principles in practice.
• Ability to work both independently and collaboratively, manage multiple and competing tasks and meet deadlines without compromising standards of service and quality.
• High-level communication, interpersonal and presentation skills to convey information, liaise with stakeholders and encourage staff engagement.
• High level of experience in Microsoft 365, SharePoint and Teams software.

Desirable Experience

• Relevant tertiary qualification.
• Experience managing accreditation and accreditation review processes in a healthcare (or similar) setting
• Knowledge and experience of working within government systems, including Quality and Accreditation, Corporate/Clinical Governance systems, complaints management, and operational risk management frameworks.
• Knowledge of risk and compliance software.

To apply, applicants are required to provide a cover letter addressing each of the selection criteria. Responses should include specific examples that demonstrate your experience, knowledge, and capabilities relevant to the role. Only applications with both a resume and a cover letter will be considered.
Applications close Monday 6th October at 9:00am.
Please note that the successful candidate will be required to undergo a National Police Clearance.