Library Service Officer

Band 4 - $75,804 – $80,333 per annum (plus super)
1 x Permanent Full Time position
1 x Temporary Full Time position
35 hours per week (Working Monday to Friday - includes rostered evening and weekend shift)
About Us
Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.

Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.

We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.

About The Role
The City of Greater Dandenong Libraries are seeking a permanent full time Library Service Officer (Programs and Support) to join the professional and friendly team working across our various branches at Dandenong and Springvale Library and our new library lounge at Keysborough Community Hub.

About You
The ideal candidate will have an aptitude for learning in a fast-paced environment and be motivated to engage and deliver an excellent customer experience and service to the community. An understanding and demonstrated experience of current technologies and willingness to embrace and explore emerging technologies relevant to libraries is essential.

The Primary Objectives Of The Position Are To

• Actively engage and provide a friendly and personalised library and information service to all library users on a rostered basis during library opening hours at specified locations.
• Support and assist the community in the use of equipment and technology including computers, mobile phones, photocopiers, wireless internet access, online resources, library apps and resources.
• Support the delivery of high-quality programs for adults, including young adults, to support learning, literacy, and social inclusion.
• Undertake library tasks as required including assisting with study rooms, recording booth and game console bookings, program bookings, promotion of our services and contribute to the maintenance of the collection through shelving and perfect ordering.
• Regular evening and weekend shifts are compulsory.

Skills And Experience Required For This Position Are

• Demonstrated customer service experience with an understanding of positive customer service principles.
• Experience working in a culturally and linguistically diverse environment.
• Well-developed Information Technology skills, including experience in troubleshooting of computer and mobile technologies and the online environment.
• Experience in delivering programs to young adults and adults, from culturally and linguistically diverse backgrounds.
• A current Working with Children Check.
• A current Victorian Driver's licence.

Please ensure you address the key selection criteria outlined in the position description as part of your application.

You may be required to undertake practical testing, work preference profiling / psychometric testing, functional capacity assessment (physical) or aptitude testing.

The successful candidate will be asked to produce a clear Working with Children Check and will be asked toconsent to a national police check (and where relevant an 'international criminal history check'), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Benefits Of Working With Us
Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.

Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.

Our benefits include

• Competitive salary
• Salary sacrifice childcare (where available)
• Flexible working options supported including hybrid work
• Access to learning & development programs including study assistance
• Reward & recognition programs
• Health initiatives
• Access to our support and wellbeing programs
• A vibrant social club

For more information about our benefits, please visit our careers page:Working with Us

Council will consider flexible working arrangements for all positions. We embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.
Council is commitment to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children
with zero tolerance for child abuse and harm.
To apply
To apply for this position please complete the online application form including:

• A brief cover letter
• Your resume
• Response to key selection criteria

You will be required to answer selection questions as part of the application process. The selection process also includes the requirement for reference checks

Position Description:
Library Services Officer (Programs and Support) – 462.8 KB

Further information:
Josie Shaw,

Applications close:
5pm, Friday, 31 October 2025