Customer Service Representative

11 hours ago

Dandenong, Victoria, Australia Visy Full time $60,000 - $80,000 per year

Customer Service Officer

No prior experience needed - we'll train you Engage with customers & internal people through phone, email, online. No shift work

  • Permanent full-time opportunity
  • 37.5-hour working week, Monday to Friday
  • Free on-site car parking

Role Details:

As a Customer Service Officer, working full-time, you will play an important part in our relentless pursuit of customer service. Engaging with customers through phone, email, and online, you will effectively manage and resolve their enquiries in a values-led manner. Working across a variety of enquiries, you will:

  • Process quotes, orders and invoices accurately and on time
  • Communicate delivery updates and manage delays effectively
  • Collaborate internally to meet customer needs and expectations
  • Organise and manage daily administrative paperwork
  • Monitor non-conformance activities and credit levels

This is a Dandenong based role that is easily accessible with public transport.

What You Will Bring:

No direct experience needed, we'll train you on our systems. We simply want you to have:

  • Intermediate to Advanced computer literacy with experience in the Microsoft Office suite, particularly in Excel

  • Excellent time management, with the ability to prioritise and deliver in a fast-paced environment

  • High level of attention to detail and a passion for streamlining and enhancing efficiencies

What you'll love when you join us:

  • Stability & Security: Long-term career opportunities with an industry leader.

  • Development Opportunities: Support, upskilling, and career progression pathways.

  • Innovative Environment: Be part of a cutting-edge, high-tech facility.

  • Convenience: Easy access via public transport

About Visy

Visy is powering the circular economy, closing the loop between packaging, remanufacturing and recycling. Over 75 years, we've grown to 7,000 employees and 150 global operations - predominately in Australia and New Zealand.

We believe materials are not recycled until they've been made into new products. We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging. From cardboard boxes, water bottles and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand's food and beverage packaging industry.

Ready to make a difference? Apply now and be a key player in shaping our future

These roles are only open to candidates currently residing in Australia with full working rights.

You will be required to meet Visy's employment criteria, which will include a criminal history check.

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

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