MSP Recruitment Team Manager

7 days ago

Sydney, New South Wales, Australia ManpowerGroup Australia Full time $104,000 - $130,878 per year

ManpowerGroup is seeking a seasoned MSP Recruitment Manager to lead our small Talent Acquisition Specialist (TAS) team within our flagship, Westpac MSP based in Sydney's CBD. This is a pivotal leadership role, responsible for tactical delivery, stakeholder engagement and continuous improvement. You'll act as second in command to the Westpac Program Director, ensuring service excellence, compliance and innovation across the program. Success in this role requires a deep understanding of complex systems and workflows, a passion for process improvement and the ability to inspire and lead in high-pressure environments.

Key Responsibilities:

  • Lead, coach and manage the TAS team to meet delivery SLAs and performance goals
  • Act as the key escalation point and ambassador for service delivery excellence
  • Drive strategic initiatives and process improvements across the MSP
  • Present insights and enhance client satisfaction
  • Ensure program compliance and contribute to governance and QBRs
  • Support revenue growth opportunities and act as the 2IC to the Program Director

What we are looking for in you:

  • Proven experience working in an MSP and managing recruitment teams within complex environments
  • Strong understanding of recruitment workflows, systems and compliance frameworks
  • Demonstrated success in leading process improvement initiatives
  • Ability to foster a positive, inclusive team culture
  • Calm, focused leadership style in fast paced, high pressure settings
  • Excellent communication, supplier/client engagement and multitasking skills

What we offer:

  • Excellent culture & benefits
  • Opportunity to work in our flagship MSP - Westpac
  • Ongoing Training and Development
  • Employee referral program
  • Access to a high-quality EAP
  • Hybrid workplace (3 days in the Sydney Manpower/Westpac CBD office a week and 2 days working from home)
  • Paid wellness day off each quarter plus birthday leave

We value people and the role work plays in their lives. We focus on creating meaningful and sustainable employment opportunities that empower individuals to thrive and achieve their goals while upholding Our Standards of Clarity, Care, and Grow. Our diversity of thought, backgrounds and unique experiences drive our innovation and success. At ManpowerGroup, we are all accountable for promoting diversity and inclusiveness.

We invite applicants from all backgrounds to join us in building a workplace where everyone is welcomed and celebrated. We provide reasonable adjustments, including alternate formats, to the recruitment process. If you require an adjustment, please email ; alternatively, you can let us know if you would prefer us to contact you to discuss how we can best support you.

Apply now and join us on our journey. ManpowerGroup has developed a Reconciliation Action Plan (RAP) to acknowledge the First Peoples of Australia, to recognise that this land was never ceded and to be a genuine voice for inclusion, which must begin with reconciliation. Click Here to view our Reflect RAP.

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