MSP Concierge

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners ), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to and for more information on Kaseya's culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

At Tru Peer, we're all about making IT seamless and human. We help MSPs leverage Kaseya to streamline their operations and delight their clients. We're growing fast, and we need someone who can roll up their sleeves, welcome new customers with open arms, and sprinkle a little marketing magic along the way.

The Role:
As our MSP Concierge, you'll be the first friendly face our new customers meet. You'll guide them through onboarding, ensure they feel confident with Kaseya, and help them get the most out of our services. But this isn't just a "follow-the-script" gig – you'll also collaborate on marketing initiatives to show off our brand and services to the world.

What You'll Do:

• Lead onboarding sessions for new MSP customers, ensuring a smooth, friendly, and informative experience

• Be the go-to person for early-stage support and guidance during the customer journey

• Collaborate with the marketing team on campaigns, social media content, and customer stories

• Provide feedback to improve onboarding processes and customer experience

• Maintain strong relationships with MSP clients, building trust and loyalty

What We're Looking For:

• A people person who loves helping others and can make tech feel approachable

• Experience with Kaseya or other MSP platforms is a bonus, but not essential

• Comfortable juggling customer onboarding and light marketing tasks

• Excellent communication skills, both written and verbal

• Organized, proactive, and ready to contribute to a growing team

• A touch of creativity and fun – you make customers and colleagues smile

Why Tru Peer:

• Be part of a growing, dynamic team

• Get hands-on experience with MSP clients and marketing campaigns

• Flexible work environment with opportunities to grow

• Work where your personality and creativity are valued

Join the Kaseya growth rocket ship and see how we are #ChangingLives

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.