Receptionist / Customer Experience Consultant

2 weeks ago

Melbourne, Victoria, Australia Range Physio Full time $60,000 - $80,000 per year

Position Summary

Fantastic opportunity for a receptionist who is passionate about delivering an outstanding client experience.

About Range Physio

Range Physio was founded in Northcote in 2012 by a team of physiotherapists passionate about moving and feeling better. We have since built a reputation for exceptional service and consistently delivering high quality clinical outcomes for our clients. In 2020 we expanded our footprint further to the growing Northern hub of Preston, with a vision to combine Pilates, Physio and Strength and Conditioning under one roof.

About the position

We are recruiting for a receptionist to join our team on a Part Time OR casual basis at Range Physio across our Preston and Northcote locations.

Your roster will include shifts between the hours of 7.30am-8pm Monday to Friday and 8am-2pm on Saturdays. This role encompasses a range of office and administrative duties.

Our ideal candidate is someone who enjoys working with people in a team setting, is passionate about outstanding service delivery and wants to play their part in obtaining the best possible outcomes for every client. You will align with our core values at Range Physio – Quality, Connection, Betterment and Enjoyment.

To be considered for this opportunity please drop you CV in person to either Range Physio Preston (489 High Street, Preston 3072 VIC) OR Range Physio Northcote (48 High Street, Northcote 3070 VIC).

Tasks and responsibilities

  • Provide excellent service to ensure every client has an outstanding experience during every visit
  • Build relationships with clients and referrers
  • Diary management including scheduling physiotherapy, myotherapy and podiatry bookings
  • Provide administrative support to clinical staff
  • Reconcile cash EFTPOS and HICAPS
  • Ensure that the practice is presented in its best light, with ambiance, cleanliness and a warm and inviting feel
  • Make certain that the practice (waiting room, consult rooms, gym, staff room, etc) is clean, tidy and safe
  • Contribute to marketing activities, including the online presence of our practice, ensuring that we maintain clear and responsive two-way communication with all clients on these platforms

Qualifications and experience

  • A passion to assist clients achieve their goals to move and feel better
  • Outstanding communication skills both in person and over with phone and with a variety of different people and personalities
  • Experience in medical or allied health administration is highly regarded, but not essential
  • Ability to quickly learn new software packages
  • Ability to maintain a positive and energetic vibe amongst our team and with clients whilst simultaneously managing day-to-day tasks

Benefits

  • Flexible working hours
  • Be part of an energetic, positive and professional team with a passion for health
  • Close to local eateries and public transport
  • Opportunity to help lead our growing marketing activities

To be considered for this opportunity please drop you CV in person to either Range Physio Preston (489 High Street, Preston 3072 VIC) OR Range Physio Northcote (48 High Street, Northcote 3070 VIC).

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