International Records Officer

Acknowledge Education is entering an exciting new chapter. With a refreshed leadership team and a renewed focus on innovation, growth, and student success, we are building on our 139-year legacy to shape the future of higher education and VET in Australia.

We deliver programs across health & community services, social work, engineering design & construction, hospitality, and the Victorian Certificate of Education (VCE), with campuses in Melbourne, Sydney, Perth, Brisbane, and Adelaide. Each year we support more than 8,000 students to achieve their goals.

Now, under new leadership, we are strengthening our academic vision, deepening industry connections, and investing in our people. If you're looking to make an impact in an organisation with momentum, this is the right time to join us.

• Permanent, Full Time
• Hybrid

Join Acknowledge Education as an International Records Officer, coordinate with academics, support staff, current and incoming students to ensure compliance through proper documentation and records keeping. You will play a key role in maintaining accuracy, confidentiality, and efficiency across all student records and compliance processes.

• Ensure compliance with AE's polices & procedures related to academic records and student privacy.
• Processing student course variation requests through the workflow system.
• coordinate with academic & placement staff to ensure correct information updated to the RTO management system for course variation requests
• Where required issue Letter of offers in accordance with the AE policies and procedures.
• Issue Electronic confirmation of Enrolments (ECOE) in accordance with PRISMs and AE policies and procedures.
• process the non-returning, non-payment, course progress reporting, including accurate, timely updating of RTO and reporting visa PRISMS, meeting the 30 day requirement.
• Remain up to date with federal and state regulations related to student records and privacy.
• Responding to enquiries (in person, by phone, email etc.), sourcing information, following up and providing responses in a timely manner.
• Other administrative duties as allocated by the Management.

Essential

• Strong attention to detail and accuracy in managing records and compliance processes.
• Excellent verbal and written communication skills.
• Demonstrated ability to manage competing priorities and meet deadlines under pressure.
• Excellent time management skills.
• Team-orientated with a collaborative approach.

Desirable

• Experience using PRISMs to process and report student enrolments.
• Previous experience in academic administration or compliance within the education sector.
• Understanding of federal and state regulations related to student records and privacy.

Now is the perfect time to join Acknowledge Education. With a refreshed leadership team and a renewed focus on innovation and growth, we're building something special - and you can be part of it.

• Opportunities to grow within the organisation
• $1,500 annual professional development allowance
• Incredibly committed and supportive team of student-centric professionals
• Health insurance discounts through Bupa
• Be part of a fast-moving, agile private provider where decisions turn into action quickly
• Acknowledge Education is part of UP Education group – a leading education provider:

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we're attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.