Customer Experience Officers

2 weeks ago

Perth, Western Australia Capital Transport WA Full time $60,000 - $90,000 per year

We are seeking highly motivated Customer Experience Officers to join our Taxi Trucks and Customer Experience Departments. There is opportunity for a permanent and Casual positions that requires a high level of attention to detail, excellent interpersonal and customer service skills, and the ability to work autonomously within a fast-paced team environment. Capital Transport, Australia's largest and fastest-growing courier and taxi truck business, is proud to provide a complete transport and logistics business-to-business (B2B) service.

As a valued member of our team, you will be part of a supportive, rewarding, and fun culture, with ample opportunity to develop and progress. We believe in celebrating our team members' participation and efforts and fostering a work environment that offers:

  • A supportive and inclusive culture
  • Constant career opportunities
  • Onsite secure parking
  • Smart Casual Fridays
  • A Social Club with fun activities each month
  • Monthly BBQs and birthday celebrations

Your responsibilities will include, but are not limited to:

  • Handling inbound and outbound customer service inquiries with professionalism and efficiency.
  • Ensuring all telephone calls are answered promptly and professionally.
  • Managing the booking of on-demand jobs with accuracy and timeliness.
  • Providing superior customer service by ensuring that client bookings are taken efficiently and accurately.
  • Identifying and resolving any potential delivery issues before they impact the clients, and proactively informing them of any delays.
  • Following up on services by liaising with clients, subcontractors, and operations teams.
  • Proactively identifying growth opportunities within portfolios and fostering client retention through relationship-building.
  • Ensuring clear communication and resolution of service issues between the client, subcontractor, and team.

What we're looking for:

  • Strong attention to detail and a proactive approach to problem-solving.
  • Excellent interpersonal and customer service skills to build and maintain lasting client relationships.
  • Ability to work autonomously and collaboratively within a fast-paced, dynamic environment.
  • A positive and proactive attitude, with the ability to juggle multiple tasks efficiently.

If you are passionate about delivering exceptional customer experiences and want to grow with a rapidly expanding company, we would love to hear from you

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