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Customer Experience Technician

4 weeks ago

Perth, Western Australia Haier Smart Home UK&I Ltd Full time

Customer Experience Technician - Perth page is loaded

Customer Experience Technician - PerthApply locations Perth, Australia time type Full time posted on Posted 30+ Days Ago job requisition id REQ-22784

The Role

Fisher & Paykel is an iconic Australasian brand, a global company with a strong design heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.

Our Opportunity:

We recognise the unique skills of specialist Appliance Service Technicians, and we are now looking for a high calibre technician to join our Perth team , ideally located in the Northern Suburbs. If you are sustainably minded, we want you to use your knowledge to repair appliances and cooking products to work closely with our long-standing customers.

Would you like:

  • Enjoy a balanced work week: Monday to Friday role with flexible start and finish times to suit your lifestyle. Overtime available.

    • A competitive salary plus incentives depending on licencing and experience

      • Continuous Training, Development and Support

        • Career Progression

You will carry out professional quality service repairs directly to our customers at their residence or in the workshop. A major benefit within this role is flexibility as it supports a "work out of home" model which means you do not have to travel each morning or night to the workshop.

Your Key Responsibilities:

  • Repair and fully test the operation of the product ensuring full customer satisfaction

    • Develop and maintain superior product knowledge through all training media, service manuals and training sessions

      • Complete all paperwork and documents related to service work and cash collection

        • Maintaining and managing van stock of spare parts inventory

Experience Required:

  • Electrical License or Restricted Electrical Workers License (Disconnect & Reconnect Appliances) preferred, industry experience as a minimum

    • Restricted Electrical License for Fixed Wired Electrical Domestic Cooking Appliances

    • Strong communication skills and strong PC skills

      • Provide premium customer service

        • Be self-motivated with a positive, friendly approachable nature

If you would like to help deliver us a premium customer experience and join a continuous growing and developing global company, please apply now and let's get you an interview

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#LI-Hybrid

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

Fisher & Paykel has been designing products since 1934 and has grown into a global company with products sold in more than 50 countries around the world.

The best innovators don't just understand technology, they understand people. We design technology that enriches and improves people's lives. By challenging conventional appliance design these world-first technologies have changed the way we live forever.

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