Technical Documentation Specialist

2 days ago


Australia Twoconnect Full time $80,000 - $120,000 per year
  • Develop and maintain comprehensive documentation for IT processes, workflows, compliance requirements, and project templates.
  • Ensure all technical documents adhere to Australian Standards, building codes, and the firm's quality guidelines.
  • Manage the central documentation library, ensuring accessibility, version control, and consistency across the organisation.
  • Create visual aids (flowcharts, diagrams, infographics) to illustrate complex design and compliance processes.
  • Support onboarding and training by preparing clear and concise guides, handbooks, and reference packs.
  • Gather feedback from staff and update documentation regularly to reflect process, software, or regulatory changes.
  • Assist project teams in preparing technical documentation to support tenders, client deliverables, and council submissions.
  • Capture and maintain documentation related to compliance frameworks, risk management, and QA processes.
  • Collaborate with architects and project managers to document project-specific workflows and lessons learned.
  • Ensure documentation aligns with external audit and legal requirements.
  • Provide clear, consistent written communication that bridges technical and non-technical audiences.
  • Work with cross-functional teams (design, operations, IT, compliance) to standardise document formats and improve accessibility.
  • Train and support staff in the use of documentation systems and tools.
  • Other role-specific duties as they arise.

Requirements

  • Bachelor's degree in Architecture, Technical Writing, Communications, or related field.
  • Minimum 5 years of experience creating technical documentation, process manuals, or user guides in a professional environment.
  • Strong writing, editing, and proofreading skills with meticulous attention to detail.
  • Ability to translate complex IT and compliance concepts into clear, user-friendly language.
  • Strong organisational skills, including document management and version control.
  • Proficiency with documentation and collaboration tools (e.g., SharePoint, MS Office Suite, Adobe Acrobat, Visio, or equivalent).
  • Microsoft O365 Administration and Active Directory experience.
  • Azure Virtual Machine knowledge.
  • Highly organised with the ability to manage multiple priorities.
  • Strong communicator, able to engage both technical and creative professionals.
  • Detail-oriented and committed to accuracy and consistency.
  • Proactive and adaptable, with a continuous improvement mindset.
  • Collaborative and approachable, with a professional attitude.
  • Experience working in an architecture, construction, or engineering environment is advantageous.
  • Familiarity with compliance frameworks such as ISO 9001, NCC (National Construction Code), or local planning regulations desirable.
  • Graphic/layout skills to create visually engaging documentation.
  • Knowledge of BIM tools (Revit, AutoCAD) for referencing and documenting workflows is desirable.

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here's what you can expect from this opportunity:

  • Work from home
  • Monday to Friday 7:00 AM – 4:00 PM PHT (adjustments will be made for AU daylight saving time)
  • HMO with 1 free dependent and other medical reimbursements
  • 20 annual leaves + 1 birthday leave
  • Work from home allowances
  • Government-mandated benefits
  • Opportunities to work with leading companies in Australia and beyond
  • Training programmes for career development
  • Engaging company outings, team activities and wellness sessions
  • Supportive, inclusive culture
  • Dedicated managers focused on your growth and success

We're not your typical BPO — we're a Managed Service Provider (MSP) centered on people and their success. Get the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team.

We offer a people-first culture where you're valued, not just counted.

To learn more about us visit our socials:

Website:

Careers:

LinkedIn:

Facebook:

Instagram:

About the company

Twoconnect is an Australian-owned managed offshoring services provider. We help improve efficiency and reduce operating costs by seamlessly integrating remote staff in the Philippines with local operations.



  • remote, Australia, Australia Intelerad Full time $80,000 - $120,000 per year

    Company Description At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients...

  • Technical Writer

    7 days ago


    Australia Megaport Full time $60,000 - $120,000 per year

    About Megaport Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange....

  • Technical Lead

    4 days ago


    Australia Locumate Australia Full time $120,000 - $200,000 per year

    **Remote position**About LocumateLocumate is a B2B SaaS platform transforming how pharmacies and healthcare providers manage their workforce. Weve grown from solving locum staffing to powering entire staffing ecosystems, including healthcare, education, and beyond. Recently, Locumate was recognised as one of the Top 100 Innovators in Australia, reflecting...

  • Clinical Specialist

    2 days ago


    Australia Boston Scientific Full time $80,000 - $120,000 per year

    Hiring Manager: [[hiringManagerName]]Recruiter: Aislinn RocheABOUT THE ROLEOur elite sales team is made up of passionate, dedicated professionals, delivering the most advanced medical technologies to patients in need. By collaborating extensively with leading healthcare professionals you'll see first-hand the impact you have on individual lives - one patient...

  • Technical Analyst

    6 days ago


    Australia Loddon Shire Full time $60,000 - $80,000 per year

    Closing date: 22/09/2025 5:00 PM AUS Eastern Standard TimeLocation: WeddderburnDepartment: Information TechnologyCompensation: Annual Package AUD $74, $85,927.40Employment type: Maternity LeaveWork Arrangement: HybridAbout the role:Loddon Shire Council is seeking a motivated and customer-focused Technical Analyst to provide day-to-day level 1-2 IT support to...


  • Australia Australian Antarctic Division Full time $95,438 - $108,360 per year

    Branch: People & CultureSection: Polar Medicine unitAPS 6 – OngoingSalary: $95,438 – $108,360 per annumDuties: Lead critical medical logistics for the Australian Antarctic Program, managing supplies, equipment, and procurement for operationsBuild specialist expertise in cold chain management, hazardous goods handling, inventory systems, and medical...

  • Technical Expert

    2 weeks ago


    Australia Telstra Full time

    Employment Type Permanent Closing Date 29 Aug 2024 11:59pm Job Title Technical Expert - Voice Job Summary This role is to ensure our customers come first. You will need to be able to provide real time incident management best practices for Voice and Inter carrier transport technologies. You will provide a focus on responding, troubleshooting and...


  • Australia Momence Full time $60,000 - $100,000 per year

    About Momence Momence is a next-gen booking and communications platform for experience-based businesses, such as yoga and pilates studios, gyms, dance schools, salons and spas, golf facilities, swim schools, etc. We help thousands of businesses with scheduling and payments, communication, and automation of their business backend. We also have a...


  • Remote - Australia Ada Full time $90,000 - $120,000 per year

    About YouYou have a proven track record of resolving issues that are hard to replicate and may be dependent on products or infrastructure beyond Ada's own product/platform. Technical Competences:You have experience using Postman or CURL Experience supporting web applications in our current technology stack (Jira, Zendesk, Salesforce) You possess a...


  • Australia Intelerad Full time $90,000 - $120,000 per year

    Company DescriptionAt Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the...