Technical Support Officer

22 hours ago

Australia Nixil Full time $90,000 - $120,000 per year

Work options:

Security Clearance Required for this role:

  • Must have a Current NV2 security clearance.
  • The role will be located in either Sydney CBD or Canberra offices.

As a Technical Support Officer, you'll play a key role in maintaining, troubleshooting, and enhancing the performance of systems that enable Defence operations — both on base and in deployed conditions.

This is a hands-on technical position requiring deep expertise in Microsoft environments, problem-solving under challenging conditions, and a proactive approach to maintaining secure and resilient systems.

Key Responsibilities
  • Provide advanced technical support for mission-critical IT systems, including deployed and DDIL (Denied, Degraded, Intermittent, or Limited) environments.
  • Diagnose and resolve complex issues quickly to ensure system availability and reliability.
  • Manage and support messaging and collaboration infrastructures across multi-forest domains.
  • Integrate and maintain ICT infrastructure components and software applications to Defence standards.
  • Patch, upgrade, and maintain systems in line with the Defence Patch Management Plan.
  • Create and maintain technical artefacts including SOPs, build guides, and configurations.
  • Manage user accounts and permissions across key systems.
  • Mentor and train on-site technical staff, contributing to overall team capability.
  • Participate in on-call rotations and collaborate with vendor and partner support teams to resolve incidents.
  • Support system builds, deployments, and training of ship CIS teams during set-to-work activities.
Required Skills & Experience
  • Advanced knowledge of:
  • Microsoft Exchange, Active Directory, Skype for Business
  • Citrix Virtual Desktop Administration
  • Hypervisor Maintenance & Administration
  • Experience with XMPP chat tools, Lotus Domino, and VoIP technologies.
  • Strong analytical, communication, and stakeholder engagement skills.
  • Proven ability to document, communicate, and collaborate effectively in complex technical environments.
Desirable Skills
  • Familiarity with tools and platforms such as Fortinet, Cisco, HYCU, Titus, Liquidware, Ivanti, Red Hat, Tanium, Netbox, Carbon Black, and Elastic Monitoring.
  • Experience working within secure Defence ICT environments and prior exposure to Minerva systems.
  • A proactive, methodical problem-solver able to manage competing priorities and maintain system integrity under pressure.

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