Technical Support Officer

2 days ago

Australia Nixil Full time $90,000 - $120,000 per year

Work options:

Security Clearance Required for this role:

  • Must have a Current NV2 security clearance.
  • The role will be located in either Sydney CBD or Canberra offices.

As a Technical Support Officer, you'll play a key role in maintaining, troubleshooting, and enhancing the performance of systems that enable Defence operations — both on base and in deployed conditions.

This is a hands-on technical position requiring deep expertise in Microsoft environments, problem-solving under challenging conditions, and a proactive approach to maintaining secure and resilient systems.

Key Responsibilities
  • Provide advanced technical support for mission-critical IT systems, including deployed and DDIL (Denied, Degraded, Intermittent, or Limited) environments.
  • Diagnose and resolve complex issues quickly to ensure system availability and reliability.
  • Manage and support messaging and collaboration infrastructures across multi-forest domains.
  • Integrate and maintain ICT infrastructure components and software applications to Defence standards.
  • Patch, upgrade, and maintain systems in line with the Defence Patch Management Plan.
  • Create and maintain technical artefacts including SOPs, build guides, and configurations.
  • Manage user accounts and permissions across key systems.
  • Mentor and train on-site technical staff, contributing to overall team capability.
  • Participate in on-call rotations and collaborate with vendor and partner support teams to resolve incidents.
  • Support system builds, deployments, and training of ship CIS teams during set-to-work activities.
Required Skills & Experience
  • Advanced knowledge of:
  • Microsoft Exchange, Active Directory, Skype for Business
  • Citrix Virtual Desktop Administration
  • Hypervisor Maintenance & Administration
  • Experience with XMPP chat tools, Lotus Domino, and VoIP technologies.
  • Strong analytical, communication, and stakeholder engagement skills.
  • Proven ability to document, communicate, and collaborate effectively in complex technical environments.
Desirable Skills
  • Familiarity with tools and platforms such as Fortinet, Cisco, HYCU, Titus, Liquidware, Ivanti, Red Hat, Tanium, Netbox, Carbon Black, and Elastic Monitoring.
  • Experience working within secure Defence ICT environments and prior exposure to Minerva systems.
  • A proactive, methodical problem-solver able to manage competing priorities and maintain system integrity under pressure.

  • Wallaroo - Technical Grade Officer

    1 week ago

    Wallaroo, South Australia SA Health - Statewide Clinical Support Services Full time $48,788 - $70,032 per year

    Central Adelaide Local Health NetworkStatewide – SA PathologySalary: TGO1 - $48,788 - $70,032 p.a. + Superannuation & Salary Sacrifice BenefitsWallaroo SA, 5556Full Time, Contracted Role up to 12 monthsAbout the roleAre you passionate about delivering reliable, high-quality diagnostic pathology services? SA Pathology Regional Services is seeking a...

  • Engineering Technical Officer

    2 days ago

    Australia City of Melville Full time $80,000 - $110,000 per year

    ORGANISATION UNIT:LOCATION:TENURE:CLOSING:SYNOPSIS:Come join our team to contribute to the City's Vision of making a vibrant, sustainable inclusive Melville. Help contribute to our Capital Works Program by being part of the City's Civil Design as our Engineering Technical Officer.We are seeking an Engineering Technical Officer (Design) to join our dedicated...

  • Technical Support Advisor

    2 days ago

    Remote - Australia Ada Full time $90,000 - $120,000 per year

    About YouYou have a proven track record of resolving issues that are hard to replicate and may be dependent on products or infrastructure beyond Ada's own product/platform. Technical Competences:You have experience using Postman or CURL Experience supporting web applications in our current technology stack (Jira, Zendesk, Salesforce) You possess a...

  • Technical Support Engineer

    6 days ago

    Australia (Remote) Rhapsody Full time $60,000 - $100,000 per year

    About Rhapsody: We all know that our health care system is complicated. Getting data from one provider to another, or from a provider to a health insurance company, is frustrating for virtually everyone. Imagine developing solutions that help make these data transactions easier and faster. That is what we do at Rhapsody; we make interoperability...

  • Technical Project Manager

    2 days ago

    Australia REMONDIS Gruppe Full time $120,000 - $180,000 per year

    Are you ready to make a significant impact in the waste and recycling industry? Join REMONDIS Australia, a global leader in waste management and recycling, as a Technical Project Manager – Recycling & Waste Treatment.In this role you'll will work closely with internal and external stakeholders across a huge variety of projects with the ongoing support and...

  • Senior Tier 3 Technical Support Engineer

    2 weeks ago

    Australia INFINIDAT Full time $120,000 - $180,000 per year

    At Infinidat, we help enterprises and service providers empower their data-driven competitive advantage at scale. We are a leading provider of enterprise-class storage solutions. The company's software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing...

  • Senior Technical Sales Representative

    2 days ago

    Australia Clear Edge Full time $155,000 - $175,000 per year

    SENIOR TECHNICAL SALES REPRESENTATIVE – INDUSTRIAL FILTRATION PRODUCTSThe Company_ Clear Edge Filtration (Australia_) is one of the global leaders in designing, manufacturing and supplying industrial filtration products and filter media to customer applications worldwide. Our filter cloth solutions are used in a wide variety of industries including mining...

  • Regional Technical Manager

    1 week ago

    Australia I-MED Radiology Network Full time $100,000 - $120,000 per year

    About this roleAre you looking for the next stepping stone in your career? Our Albany clinics are looking for a Regional Technical Manager to provide supportive leadership on a two-year contract.The role is a full time position, reporting to theRegional Manager working Monday to Friday, and includes participation in the on-call roster.Role Overview:Your...

  • Technical Officer

    2 days ago

    Bibra Lake, Western Australia City of Cockburn Full time $121,620 - $131,394 per year

    The City of Cockburn offers generous employment conditions with a focus on work-life balance, including:Generous superannuation (up to 16%)Great study assistance opportunities (50% HELP Contribution)Additional 2 days of leave per yearCockburn ARC membershipFlexible working options, including 19-day month and 9-day fortnightWellness programsAbout UsThe City...

  • Technical Officer Electronics/Electrical

    6 days ago

    Henderson, Western Australia Department of Defence Full time $80,000 - $120,000 per year

    The RoleNaval Construction Branch-WA (NCB-WA) is seeking a highly skilled and motivated individual for the role of APS 6 Electrical/Electronics Technician, to become a valuable addition to the team. This is a unique opportunity to work on a range of navy vessel projects, at the waterfront in Henderson WA, where the ships are currently being constructed.The...