
Technical Support Advisor
1 week ago
- You have a proven track record of resolving issues that are hard to replicate and may be dependent on products or infrastructure beyond Ada's own product/platform.
- Technical Competences:
- You have experience using Postman or CURL
- Experience supporting web applications in our current technology stack (Jira, Zendesk, Salesforce)
- You possess a working knowledge of Application Programming Interfaces (APIs),
- You have excellent backlog management skills, ensuring service requests are kept up to date and nothing "dies on the vine".
- You possess an analytical and methodical approach to problem-solving and troubleshooting technical issues.
- You manage competing priorities transparently.
- You can explain complex concepts effectively to different audiences, and adjust your communication style accordingly.
- Triage, troubleshoot, localize and escalate complex client support issues to the Technical Support Engineering teams within agreed-upon SLAs.
- Deliver exceptional customer service experience and technical support to our clients.
- Support our non-engineering teams in using, debugging, and understanding our platform.
- Maintain and improve internal product documentation for the client support team.
- Become an Ada product expert and utilize your knowledge to derive structured feature requirements and bug reports from even the most abstract information from our stakeholders.
-
Technical Support Advisor
1 week ago
Remote, Australia Ada Support Full time $60,000 - $120,000 per yearRemote - AustraliaAbout UsAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.Ada is an AI transformation...
-
Technical Support Engineer- AUS
1 week ago
Remote - Australia Honeycomb Full time $90,000 - $120,000 per yearLittle more about the team: The Support Engineering team sits at the heart of Honeycomb's customer experience, providing best-in-class technical support and acting as trusted advisors to our customers. What you'll do in the role:Provide thoughtful, expert technical guidance to Honeycomb's users via our support channels, adhering to our SLAs and helping...
-
Technical Support Engineer
1 week ago
Australia (Remote) Rhapsody Full time $60,000 - $100,000 per yearAbout Rhapsody: We all know that our health care system is complicated. Getting data from one provider to another, or from a provider to a health insurance company, is frustrating for virtually everyone. Imagine developing solutions that help make these data transactions easier and faster. That is what we do at Rhapsody; we make interoperability...
-
Technical Support Engineer I
22 hours ago
Remote, Australia Rapid7 Full time $80,000 - $120,000 per yearTechnical Support Engineer IDo you enjoy solving complex technical challenges and helping customers find solutions that make their day better? If you're someone who thrives on tackling new problems, learning continuously, and delivering exceptional service, we'd love to have you on our teamIn this role, you'll work closely with our APAC team to support...
-
Technical Support Engineer- AUS New
1 week ago
Remote, Australia Honeycomb Full time $190,000 - $210,000 per yearWhat We're BuildingHoneycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do We're working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we've closed Series D funding,...
-
ICT Security Advisor
6 days ago
Remote, Australia Amentum Full time $120,000 - $180,000 per yearAmentum is a leader in global engineering, project management and solutions integration, trusted to modernise the most critical missions anywhere in the world. Driven to create a safer, smarter, cleaner world, we innovate as a team of inventive doers passionate about making a difference. Underpinned by a strong culture of ethics, safety and inclusivity....
-
Senior Technical Support Engineer- AUS New
1 week ago
Remote, Australia Honeycomb Full time $215,000 - $245,000 per yearWhat We're BuildingHoneycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do We're working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we've closed Series D funding,...
-
Warranty advisor
4 days ago
Remote, Australia Cars24 Full time $60,000 - $80,000 per yearThis role is 6months fixed term contractAt Cars24 we don't just accept differences, we celebrate it and support it for the benefit of our employees and customersCARS24 is a global used vehicle e-commerce platform with over US$1billion in sales. The company originates in India, where it is the largest player in used vehicles, 10X the size of the next...
-
Senior Tier 3 Technical Support Engineer
2 weeks ago
Remote, Australia INFINIDAT Full time $120,000 - $150,000 per yearAt Infinidat, we help enterprises and service providers empower their data-driven competitive advantage at scale. We are a leading provider of enterprise-class storage solutions. The company's software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing...
-
People & Culture Advisor - Remote
3 days ago
Remote, Australia Kip Full time $60,000 - $90,000 per yearWork options: RemoteAs a national operator, our head office support team is remote-first and we are open to recruiting talent from anywhere within Australia.Kip Happy StaysPeople & Culture AdvisorAs the leading provider of pet care services across Australia, Kip Happy Stays sets the benchmark for excellence, ensuring every pet receives the ultimate in care...