Coordinator Customer Service

2 weeks ago

Mildura, Victoria, Australia Mallee District Aboriginal Services Full time $60,000 - $80,000 per year

Job description

Who We Are

  • Employed by our community, to work for our community: engaging, educating, and empowering individuals, families, and our community in their journey to self-determination.

  • MDAS has embarked on a commitment to become a leading Aboriginal organisation known for its ability to make a practical difference to client's lives, families and our community.

  • This is underpinned by our LORE which is the foundation stone of who we are, what we do and why we do it.

  • Our organisation's services, people and culture will be guided through strong leadership and engagement with community and MDAS teams.

Our Purpose

  • Healing, supporting, serving, and protecting our communities throughout the Mallee Region.

  • Healthy, resilient, and capable Aboriginal people and families who can be their very best selves and exercise true self determination.

  • Caring for, strengthening, empowering, motivating and guiding our Mob.

Your Role

The Coordinator Customer Service supervises the day to day functions of the customer service team, ensuring optimum service delivery to internal and external MDAS customers. The Coordinator Customer Service provides assistance and guidance to the team of Customer Support Officers, and also as the first point of contact for all clients and community members of the organisation, provides a high level of quality customer service to all persons accessing services through Mallee District Aboriginal Services (MDAS).

This busy role also includes a variety of tasks such as referring enquiries to appropriate services/contacts, maintaining records, accurately recording and forwarding messages, and scheduling appointments and meetings.

Additionally, the Customer Service Officer may be required to relieve other areas of the organisation depending on staffing requirements.

Key Selection Criteria

  • Demonstrated client-focused approach in service provision with genuine empathy and interest in their needs including ability to represent MDAS Services in a confident, courteous and positive manner.

  • Ability to to use modern office equipment including computers, printers, facsimile, and photocopiers, utilising word-processing, spreadsheet and database software. Proficient keyboard skills with ability to create, revise edit and produce documents as requested.

  • Well-developed communication and interpersonal skills with demonstrated ability to exercise discretion and confidentiality at all times.

  • Demonstrated ability to effectively communicate with Aboriginal people and engage in learning about other cultures to better establish relationships and improve services.

Qualification/s Experience:
Relevant qualification in business administration, medical administration, related field or relevant experience. Intermediate to advanced proficiency in Microsoft Office Suite, including Excel and Power Point.

Other Screening Requirements:
Valid Drivers License that allows you to drive in Australia.
Victorian Employee Working with Children Check card.
National Police Check.

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