
Customer Service Ambassador Role
3 days ago
Customer Service Ambassador Role
Please note that schedules are predetermined. Before applying, please ensure you are available to cover the following schedule:
- Monday: 9:30am - 4:00pm
- Tuesday: 11:00am - 3:00pm
- Wednesday: 11:00am - 3:30pm
- Thursday: 9:30am - 4:00pm
- Friday: 11:00am - 4:00pm
You will be the public face of our organisation, delivering a seamless customer experience to over 10 million customers.
We serve our local communities with market-leading products and services.
Our work has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement.
You will positively impact our customers' lives, and be there for them when they need us.
About the PositionAs a Customer Service Ambassador in our branch, you will:
- Have in-depth conversations with every customer about how we can support their overall banking needs, including Home Loans, Business Banking & Financial Advice.
- Support customers with enquiries, maintenance on accounts, and process applications for credit products.
- Complete Financial Health Checks to assess customers' financial needs and identify any changes.
- Educate and demonstrate our technology and digital banking options to customers.
- Problem solve and provide effective solutions while championing our processes, procedures, and driving our risk-adverse culture.
We're interested in hearing from people who have:
- Experience in delivering exceptional customer service, ideally in financial services, retail, or hospitality.
- Excellent communication skills and the ability to articulate financial terms in a clear way.
- The ability to ask questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
- Ability to work in a retail environment that's busy and commercially driven.
- A genuine interest in building a career with us.
With us, you'll help customers make informed decisions to achieve their goals.
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