Manager Knowledge and Innovation

Manager Knowledge and Innovation

• Exciting opportunity to join Liquor & Gaming NSW within the Regulatory Excellence Team and establish a new function

• This is a Clerk Grade 11/12 role with a salary range of $149,73 - $173,174 per annum plus superannuation

• Temporary opportunity until June 2026 with potential to extend to October 2026

• The role is based in Sydney NSW (hybrid working arrangements may be available within business operational needs)

About Liquor & Gaming NSW

We're responsible for regulating liquor, wagering, gaming, and registered clubs in NSW. We're also committed to partnering with industry to support business and keep communities safe.

About The Role

The Manager Knowledge and Innovation leads the development and implementation of strategies, systems,  and practices that enable the organisation to capture, share, and apply knowledge effectively. The role drives innovation and continuous improvement by working across the agency to foster a culture of learning, collaboration, and evidence-based decision-making, and to improve service delivery and organisational performance.

To learn more about the role, please click here  to download the role description.

About You

A successful Manager Knowledge and Innovation will

• Embed practical systems and behaviours that make knowledge sharing easy and valued, leveraging digital platforms and tools to enable seamless collaboration.

• Inspire teams to innovate and improve how work is done, including adopting digital solutions that enhance efficiency and user experience.

• Translate insights and lessons into tangible service or process improvements, using data analytics and digital technologies to inform decisions and measure impact.

• Be a trusted advisor who champions modern, evidence-based approaches across the agency, advocating for smart digital practices and emerging technologies that support strategic goals.

How to apply

Your application must include a cover letter (maximum 2 pages) and an up-to-date resume that details your capabilities and experience in relation to the above role. You must submit your application via our online portal to apply for the role. Applications will not be accepted by email.

Closing Date: Monday 1st December 2025 [10.00AM] - Applications submitted after the closing date and time will not be considered.

Contact: For enquiries relating to the role please contact Melanie Brown, Director Regulatory Excellence - 

For enquiries relating to the recruitment process please contact James Changkaeomanee, Talent Partner –

Working at the Department of Creative Industries, Tourism, Hospitality and Sport

At the Department of Creative Industries, Tourism, Hospitality and Sport we bring vibrancy to NSW by growing our creative industries and workforces, driving strong visitor and night-time economies, ensuring a responsible hospitality sector, and putting arts, culture and sport at the heart of our communities.

Together we:

• Create social and economic opportunities for the state

• Support the creation of jobs across the creative, visitor and night-time economies

• Prioritise First Nations artists, stories and culture

• Ensure arts, culture and sport are at the heart of every community to be enjoyed and accessed by all

• Drive visitation through events, campaigns and visitor experience development

• Activate our night-time and creative economies to unlock unique precincts and community spaces

• Deliver a vibrant and responsible hospitality, liquor, racing and gaming environment

• Support NSW's key Cultural Institutions to ensure access for all, enable community experiences and education and preserve the state's diverse cultural assets and history.

We believe diversity across our department allows us to be a true reflection of NSW citizens. We are a respectful workplace committed to diversity, equity, and inclusion. If you do require an adjustment during the recruitment process, please notify us on your application form.

A talent pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months.