Support Worker- Female Identified

Support Worker (Coffs Harbour Hub) - Female Identified

Want to make a difference within our local
community?  Join the New Horizons team as
a Support Worker and work within our Community Program.

About the Role

Specifically, this role provides psychosocial support and
works in partnership with people living with mental-ill health to live and
recover within the community in the way that they want to. We strongly
encourage people with a lived experience of mental-ill health to apply for this
position.

We empower our customers by supporting them to build independence, identify and
achieve goals, engage in activities of daily life, and encourage genuine
connections within the community.
To work with us you have a positive, authentic, inclusive personality which you
bring to work with you every day. 

Key Responsibilities
New Horizons is in search of a Casual Female Support Worker
to work within our Coffs Harbour Community Program. In this role you will  be responsible for;

1. Collaborating with customers to develop individualised person-centered support plans that incorporate their identified wellbeing needs, their strengths, and their goals.
2. Providing support to customers to improve their independence by assisting with skill development, transport, social activities, supporting with finances, attending     appointments, cooking, medication and personal care, as well as other support as required.
3. Supporting and encouraging our customers to participate in activities of their choice, such as; social, leisure, sporting, educational, employment activities etc.
4. Keeping customer records up to date on a daily basis using online systems and electronic databases.
5. Developing and maintaining professional relationships and networks with customers, families, caregivers and key stakeholders.
6. Supporting customers to navigate the sector to access any additional service they may require.
Seeking out innovative ways to enhance the recovery journey and overall customer experience with New Horizons.

What our customers want from you:

 We
took the time to ask our customers what they think makes a great support
worker. 

"How do you compare to their ultimate wish list?"

Our customers would like you to be; Punctual, friendly,
outgoing, non-judgmental, flexible, guided by lived-experience, persistent,
balanced, empathetic and practical.
Our customers also want you to know when to motivate, when to challenge, and
when to stop

What you will bring to the role:
1. Minimum Cert III in Disability, mental health, Peer Work, or equivalent
2. Valid NSW Drivers License (Class C), with ability to drive large cars and/or vans
3. Willingness to obtain an Australian Federal Police Check, NSW WWCC and NDISWC to meet New Horizons employment criteria prior to commencing with us.
4. A strong set of values that guides your work, incorporating our organisational values of passion, integrity & respect.
5. Great computer skills with proven ability to use microsoft office and customer relationships management systems.

Why join New Horizons and amazing benefits we offer?
1. New Horizons pays above the award & penalty rates
2. Salary packaging options that reduce your taxable income and increase your take-home pay Up to $15,900 for general living expenses and $2.6K meal & entertainment & 3. 3. Novated Leasing.
4. Fitness Passport – Discounted gym membership
5. Employee Assistance Program (EAP)
for employees and family members.
6. Paid Parental Leave: Comprehensive leave to support growing families.

At New Horizons, we are passionate about creating a unified
organisation where our teams work seamlessly together to deliver exceptional
service that enhances the lives of our customers while at the same time
improving employee experience and career development opportunities. We align
our work with our organisation's values - fostering a culture
of collaboration, trust, and accountability. As part of our team, you'll
be empowered to take initiative and use your talents to improve the lives of
our customers. Together, we are a community committed to transforming lives
through our services, embracing challenges with creativity and adaptability for
lasting positive impact.

How to Apply
Please apply via the link now – our application process is mobile friendly.
For related queries or questions please feel free to contact
the recruitment team on

IMPORTANT: New Horizons is an equal
Opportunity Employer, and our people represent the community which we service.
We invite all the applicants to apply, including First Nations People, and
people from diverse social, cultural and gender backgrounds. Due to the
specific support needs of the customer base and the inherent program
requirements, there is a genuine occupational requirement for female applicants
to apply, under the exception clause of the NSW Anti-Discrimination Act 1977 –
Section 31.

New Horizons values diversity and encourages
applications from people from all walks of Life. Our vision is to see happy inclusive
communities work together in collaborative and inclusive ways to create
opportunity and improve quality of life. Our workforce proudly reflects the local
communities we connect with and support. New Horizons acknowledges all
aboriginal and Torres Strait Islander peoples as the traditional custodians of
the land.