Field Operations Performance and Analytics Manager

6 days ago

Sydney, New South Wales, Australia Intellihub Full time $120,000 - $180,000 per year
Company Description

Intellihub is committed to simplifying the energy transition – as a leader in smart metering across ANZ and innovator of solar, battery, EV, virtual power plant and home electrification solutions.

With strong leadership supporting you, a career at Intellihub is defined by flexibility, growth and a deeply fulfilling experience. We're changing energy – bring yours.

Job Description

The Field Operations team is responsible for the safe, compliant, and efficient delivery of metering services across Australia and New Zealand. The Performance function within Field Operations ensures that delivery metrics, safety standards, and cost efficiency targets are met through data-driven insights, governance, and continuous improvement initiatives.

Your Role

The Field Operations Performance & Analytics Manager is responsible for driving operational excellence across field services, with a strong focus on UTC (Unable to Complete), UTA (Unable to Attend) and CTI (Cost to Install) performance. The role ensures delivery efficiency, cost-effectiveness, and continuous improvement by managing real-time feedback loops, identifying performance gaps, and implementing corrective actions.

Your Key Accountabilities

  • Lead analysis and reporting on UTC, UTA and CTI outcomes, ensuring performance trends are understood and addressed.
  • Strengthen cost-to-install performance by embedding cost efficiency into planning, execution, and contractor management.
  • Work closely with Field Service Providers to drive operational improvements and consistent delivery standards.
  • Implement real-time feedback loops to capture field performance insights and resolve issues quickly. 
  • Support governance and compliance with Intellihub standards and customer requirements.
  • Provide insights to leadership on performance risks, emerging issues, and opportunities for improvement.
  • Promote a safe and healthy work environment and contribute to continual improvement in quality and performance at Intellihub by complying with all relevant policies and procedures.
Qualifications

We're looking for a results-driven leader with strong experience in metering or field operations who can turn insights into action and influence positive change. You'll play a key role in improving performance across teams and suppliers, ensuring safe, efficient, and high-quality delivery.

What You'll Bring

  • Strong experience in metering, utilities, or large-scale field service operations
  • Ability to understand how field work is planned and delivered
  • Skilled at uncovering root causes behind performance issues and driving solutions
  • Confident using data to generate insights and inform decision-making
  • Excellent communication and influencing skills across all levels
  • Proactive, collaborative, and comfortable navigating change
Additional Information

We offer a dynamic and inclusive workplace that values collaboration and diversity. With a flexible hybrid working mode, we prioritise work-life balance while fostering personal and professional growth. Our innovative culture provides opportunities for career development, access to industry-leading tools, and a strong commitment to employee well-being, all supported by a competitive salary and benefits package. 

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