Administration Assistant

About Flexikitch:

Like many start-ups, Flexikitch had humble beginnings with only a handful of employees, our founders developed a concept that combined the distribution, financing, and ongoing service of commercial hospitality equipment, along with support and advice to help each customer thrive and grow.

Within a short time Flexikitch had spread its wings and was recognised as one of Australia fastest-growing businesses by the Australian Financial Review in 2017 and 2018 and named among the 'AFR Fast 100' in 2020*.

Celebrating over 10 marvellous years, we're passionate about the hospitality industry and believe in the vision of business ownership by supporting ambitious and creative individual/s

As a business we are passionate about providing good old-fashioned customer service with the support of innovation through technology and are constantly inspired by the entrepreneurial spirit of everyday Aussies with a dream of owning and operating a hospitality business.

Our staff along with our customers are our most valued asset and having the right team around is a crucial core value and vision for our company, along with integrity and inclusivity.

Having just moved into our new purpose-built facility you will get to enjoy the many benefits we have available which include an onsite gymnasium, café, state of the art demo kitchen, landscape garden and of course we'll continue to be a dog friendly office

We want our customers to feel supported in the knowledge that we have their back in good times and bad, and we enjoy nothing more than playing a small part in their success, and we welcome the opportunity for someone to join our team with the same values and passion.

Your Role:

As a highly motivated Administration Assistant your role will be a core function in the overall fulfilment process for onboarding a customer. You will be someone that enjoys working in a fast-paced environment, be part of a strong and engaged team and a workplace where you can contribute, challenge, and grow.

You will work alongside all divisions of the business, and it is imperative that you have a strong passion for the hospitality industry and our customers, as your duties will include general and fleet onboarding & terminations, contract management, coordination of fleet transportation and assisting with the management of inbound service calls.

*The Financial Review 2017 Fast Starters, 2018 Fast 100 and Fast 100 in 2020

• Onboard new general and fleet rental contracts
• Process terminations of rental agreements
• Review and quality check all applications prior to submission to the credit team
• Liaise with customers to collect and follow up on information required for rental applications
• Generate residual payouts and customer quotations
• Manage service requests and allocate jobs to relevant technicians
• Handle customer enquiries and assist in resolving complaints
• Support the sales team with administrative tasks including online orders and inbound chat management
• Coordinate transport and communicate job details to logistics providers
• Process customer orders in a timely and accurate manner
• Monitor, control, and manage work orders to meet customer expectations
• Maintain clear, professional, and timely communication with key stakeholders
• Manage incoming calls and direct as appropriate
• Assist with processing invoices, billing, and purchase orders
• Attend trade shows and events when required
• Foster strong working relationships with clients and internal teams

• A genuine passion for customer service and working collaboratively within a team
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Strong time management and multitasking abilities
• Able to thrive in a fast-paced, dynamic environment
• Flexible and adaptable to changing priorities
• Proficient with general IT systems including advanced Excel skills (formulas, pivot tables), Word, Outlook, and CRM platforms
• Confident with numbers and data entry
• Sound project coordination and organisational skills
• Able to negotiate, prioritise and meet tight deadlines
• Willingness to travel interstate and/or offshore as required
• Year 12 completion or equivalent qualification
• Certificate III in Business Administration or related field preferred

If you are a driven individual, are highly customer focused, and you're wanting to put your skills to effective use and to make an impact in a stable, growth focused organisation, then this may be the position for you

To be considered for this role:

• You must reside in Australia (Melbourne) and be a permanent resident – overseas applicants will not be considered for this role
• Please ensure you attached an updated copy of your resume and cover letter with your job application
• Only successful applicants will be notified for interview.