Customer Funding Officer

2 weeks ago

Perth, Western Australia genu Full time $60,000 - $90,000 per year

Location: Perth

Brand: Corporate Services

Date Posted: 25 Sept 2025

Location: Wembley Perth – Commencing 5 days office – transition into Hyrbid

Salary: Competitive rate ph+ Superannuation + NFP salary packaging benefits

Employment status: Full Time, Ongoing Role

Job number: 2361

Hey you

genU is looking for a detail-oriented and resilient Customer Funding Officer – Client Funding to reconcile customer accounts, support smooth funding processes, and ensure a positive experience for our customers. Based at either our Wembley (WA) or Geelong (VIC) Support Hubs, you'll use your analytical skills and collaborative approach to process and resolve complex account transactions, helping our teams maintain accurate, reliable customer data..

At genU, we're a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we're here to help people live their best lives.

What you'll do

As a Customer Funding Officer in our Client Funding team you'll:

  • Work with large data-sets in Excel to maintain accurate and up-to-date customer records
  • Assist customers and internal teams by providing clear guidance on account and funding information
  • Support internal and external stakeholders with funding and compliance-related enquiries
  • Review customer transactions and system data to ensure timely and accurate billing
  • Identify opportunities to streamline processes and enhance data monitoring and reporting

What you'll bring

  • Substantial experience with large Client Information Management Systems and a passion for working with data in Excel
  • Strong analytical skills with the ability to interpret information and support decision-making
  • Customer-focused approach, ensuring a positive experience in a high-volume environment
  • Proficiency in CRM systems such as Lumary, Health, or Community Services Master Data (desirable)
  • Excellent communication and interpersonal skills, with the ability to work collaboratively across teams

(You'll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don't worry, we'll help guide you through this.)

Bonus points for

  • Experience in disability and/or aged care services
  • Knowledge of funding administration and compliance is highly regarded

Why you'll love working at genU

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings.

We're committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.

  • Salary packaging – up to $15,900 tax-free plus meal/entertainment benefits
  • Free Onsite Parking – private and secure carpark

  • Purchased leave options – the ability to buy additional annual leave to support work-life balance and flexibility

  • Discounts – savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi

  • University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University
  • Wellbeing support – 24/7 access to a holistic employee assistance program
  • Referral bonus – bring great people with you and be rewarded

Ready to make a difference? Click apply to complete your application.

Don't wait to apply We are reviewing applications as they come in.

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team

  • Funds Administrator

    7 days ago

    Perth, Western Australia Acure Asset Management Ltd Full time $60,000 - $90,000 per year

    The RoleWe have an exciting opportunity for an enthusiastic Funds Administrator with a "can do" attitude. The Funds Administrator is responsible for the day to day management of the Group's investor registers, investor distributions, investor communications and funds administrative processes. This role would suit a candidate with a high degree of attention...

  • Associate - Premium Funding

    7 days ago

    Perth, Western Australia Lockton Full time $90,000 - $120,000 per year

    Associate – Premium FundingLocation: Perth, WAMake an impact within a growing team at LocktonAre you passionate about building strong relationships and delivering outstanding service in the financial services space? Lockton is looking for a motivated and customer-focused Associate to join our growing premium funding team in a full-time permanent role.In...

  • Customer Contact Officer

    7 days ago

    Perth, Western Australia Lotterywest Full time $60,000 - $90,000 per year

    Full Time Permanent OpportunityThe OrganisationLotterywest is uniquely the only Government owned and operated lottery in Australia. We have supported the community for over 90 years with the purpose to operate a responsible and sustainable lottery that leaves an enduring positive impact for WA.Lotterywest is also the employing agency for Healthway, the only...

  • Customer Service Officer

    1 week ago

    Perth, Western Australia Hearing Australia Full time $60,000 - $90,000 per year

    Job description: ● Help provide the latest best practice services for anyone who needs it● Gain skills with Australia's largest provider of government-funded hearing care● Permanent, full-time position● Working at Perth and occasionally at Karrinyup & Wanneroo locations (this is an onsite position)Want to improve the lives of Australians, no matter...

  • Customer Relationship Officer

    1 week ago

    Perth, Western Australia Bendigo Bank Full time $60,000 - $90,000 per year

    It starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Personal Banker is to deliver an exceptional experience by meeting customers end-to-end banking needs.Whether you're...

  • Customer Service Officer

    1 week ago

    Perth, Western Australia Djinda Produce Full time $50,000 - $80,000 per year

    Customer Service OfficerThis is an exciting opportunity to join our team as a Customer Service Officer, based in our Perth Airport Office.The successful applicant will be someone who enjoys working in a team orientated business, providing customer support to our clients along with general administrative duties.About UsDjinda Produce is an 100% Aboriginal...

  • Customer Service Officer

    1 week ago

    Perth, Western Australia Department of Justice Full time $76,912 - $82,464 per year

    Court and Tribunal ServicesSalary:Level 2, $76,912 - $82,464 p.a. plus 12% superannuation (PSCA 2024)Position number:Pool Ref TER0925Work type:Fixed Term - Full Time, Fixed Term - Part TimeLocation:Various Metropolitan & Regional Magistrates Courts, Children's Court, Coroners Court, Office of Criminal Injuries Compensation, The Fines Enforcement Registry and...

  • Customer Service Support

    1 week ago

    Perth, Western Australia Lite n' Easy Full time $60,000 - $80,000 per year

    At Lite n' Easy, we're more than just meals - we're about helping Australians live healthier, happier lives. Whether it's supporting weight loss goals or maintaining a balanced lifestyle, we make healthy eating simple and enjoyable. Our team is driven by purpose and pride, crafting meals that are both nutritious and full of flavour.Are you passionate about...

  • Customer Support Officer

    1 week ago

    Perth, Western Australia Fleetcare Full time $50,000 - $80,000 per year

    ABOUT USAs Australia's largest independent Fleet Management solutions provider, our success lies in our passion and desire to provide innovative, and tailored fleet management and leasing solutions to a broad range of clients nationally.Our team of industry professionals play a fundamental part in this journey and we are actively looking for dynamic and...

  • Customer Experience Officer

    1 week ago

    Perth, Western Australia Environmental Water Solutions Pty Ltd Full time $104,000 - $130,878 per year

    Do you love providing a great customer experience?Are you looking to be part of a fun and supportive team?If you answered yes then we may have the role for youWe are Complete Home Filtration, one of Australia's fastest-growing companies, awarded the 2024 WA Business News Business of the Year award And just recently, we got Great Places to Work Certified...