Customer Service Officer

4 days ago

Perth, Western Australia Cash Converters Pty Ltd Full time $40,000 - $60,000 per year

Cash Converters is Australia's largest second-hand retailer with affordable personal finance solutions, giving our customers the freedom of choice.

At Cashies
  • Responsibility - We are clear, honest, and authentic.
  • Perseverance - We show up with grit and determination.
  • Equity - Everyday people helping everyday people.
  • Potential - We innovate and we grow.
  • Community - We do extraordinary things when we do it together.

Our Perth Head Office is looking for full-time Contact Centre Operators to join our team.

About the role
  • Answer calls within a timely manner and with a high level of phone etiquette
  • Treat customers with empathy, respect and provide a high-quality service
  • Work with each customer to identify how we can meet their needs
  • Upkeep client and contact register, utilising internal software systems
  • Maintain accurate notes on all customer interactions
About you
  • You will have a high level of time management and organisational skills
  • Provide exceptional customer service
  • Clear and effective communicator with a professional phone etiquette
  • High level of personal and professional integrity
  • Able to provide a current National Police Clearance
What's on Offer
  • Exclusive access to 'Cashies Rewards' featuring discounts and cash-back offer from over 400 retailers.
  • Full training provided with real career development opportunities.
  • Flexible working arrangements available after training
  • Paid Parental Leave.
  • Salary Packaging for a Novated Car lease available.
  • Health Insurance Discounts
  • 30% Instore Discount.
  • Plus, access to our Wellness Activities: Move, Munch, Money and Mind

We will start shortlisting for this position right away

So, keep your phone nearby You could be hearing from us soon.

Founded in 1984 in Victoria Park, WA, Cash Converters has proudly grown from a humble homegrown Australian business into a leading name in the retail, pawnbroking, and personal finance industry. Over the past four decades, we've expanded our reach, celebrated 40 years of success and become an ASX-listed international company operating in 15 countries.

Cash Converters supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.

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